Nexon customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Nexon.

Posted by Gary


I have found that your company Nexon America, INC. withdrew $99.99 on 09/05/2020 two times for a grand total of $199.98. I did not place an order thru your company. Yet you took money from my Debit account. Please return money ASAP.

Posted by BrandyLeeAnn76


You took a total of $589.89 out of my bank account this morning, 7 transactions between 10:07am-10:17am!
I've never heard of this company until my account was completely cleaned out!
I've called,e-mailed,everything with no response whatsoever! Please put all MY money back into my account!

Posted by Van helsing


I play dominations name in game is Van Helsing. In the doom nation alliance. My issue is my game will not load. Help please. Thank you

Posted by Anonymous


I am not a member! You took 30.00 out of my bank account.debit ending in 2824 I suggest you return it. Or I will have my bank bring charges against you. My name is Georgia Byrd my number I expect a reply.

Posted by Spartan


The newest update that happened a couple minutes ago keeps crashing before I can load up the game

Posted by Anonymous


hey I was charge from this company and I do not know what this company is about. so can I be able to close whatever account that is link to my card and get my money back into my card

Posted by Anonymous


There was a transaction been made from this company with my card and I didn't and I was not aware of the transaction so I want to cancel the transaction and a refund into my account

Posted by Anonymous


I just bought a Kara Koin and added it to my account, but when I logged into Mabinogi to buy a Gachapon, the prepaid or credit didn't change, please help asap

Posted by Durango


Hi can I know why u all take so much time to update the DURANGO games I want to play it I miss the game please can u all open early access it will be great

Posted by Shippuu


I am Shippuu, from Vindictus in the NA region. For five years, I used to manage one of a whole two Fan Sites for Vindictus. The company itself can't give a crap less about the community, so the only help the community gets is from itself. This isn't enough for Nexon though, not by a long shot.

Nexon has repeatedly banned us and accused us of cheating when we were not. Their anticheat BlackCipher is extremely invasive and extremely flawed. If it says you cheated and permanently bans you, then Nexon WILL NOT remove your ban, period. Nexon refuses to give a single glance toward helping players affected by this, even when it affects some of the most community-oriented players in all of Vindictus.

As a result, Nexon has successfully driven every Vindictus Fan Site to shut down, and I cannot honestly recommend anyone should ever play any Nexon game, after the experience I have had with Vindictus. They make it clear at every possible opportunity, that the only aspect about you that matters is how much NX you are willing to buy, and how regularly you will do it.

Posted by Kiny4827


My friend was trying to summon me and she accidentally pressed auto report! What does this mean?! Am I going to lose my account?!😰I really don't wanna lose it because i love this game and I have worked soooo hard to get to where i am. Please help!!

Posted by Alnofer


Hey nexon I was banned 4 years ago on my alnofer account and I didn't do anything out the ordinary. I spent like 300 dollars on combat arms. I really enjoy playing that game and I want to know is it anyway I could get my account back and enjoy the times I had with nexon for the game combat arms. I am temporarily attending the Georgia state university and I remembered how fun this game was when I was a kid. I would love to keep playing with you guys.

Posted by Battle royale


Two expensive Nexon I want half a million crowns loaded on my domanations account my name is battle royale I'm sick having a angry customer is not good please respond in the next four days

Posted by Battle royale


Hi my name that is my dominations game name I am extremely upset how expensive it is to upgrade I want my base to be upgraded Everything on my world all forest cleared its three mill I cant afford that every thing must be upgraded to the the top level thank you have a great day

Posted by Waitaku


I really like your game Maplestory but I bought 10k Nexon cash tonight and it still hasn't arrived yet. I know it says "it might take time" but its been more than 15 hours and thats getting on my nerves.If this is normal since the new pay thing, please tell me.

Posted by RogueGentleman


WTF is this bull? Where the hell is the toll-free support number for Nexon? Where's the contact email? WHERE IS NEXON'S ACTUAL PROPER SUPPORT INFO!!!!

Posted by george tribe


Hi. Pls. Fix.. I cant join in my alliance PIRATA its been a week now. Hope for your help. Thanx nexon. More blessings to come.

Posted by Anonymous


Hello; my name is Sandra Luckey.

I would like to speak with the development department.



I have some game ideas (AS A VISIONARY ARTIST FOR THEM) that I HAVE been needing a TRUST WORTHY COMPANY TO ASSIST ME WITH GETTING THEM OUT TO THE WORLD!!!

Posted by ganster76


Well i have a account problem and they are asking for proof its me and i gave them more then 5 ways to contact me. Only i know them so of course its me. So as of now all 300 dollars worth of cards i have right now as proof i spent money on the game. Looks like they are just trying to steal my money and not provide a service they are obligated to give. and if you are mad or want to really help me my email so if you guys aren't low lifes trying to steal my money i guess i will be contacted today

Posted by Anonymous


I am getting charges on my bank account from you and I don't have an account. I need to speak with a person to stop this!!!!
It's ridiculous you don't post a phone number to call.

Posted by Chadwicke


Generals are not available to defend bases in world war after the update, last war no bases had generals on the castles this war I've scouted every base no generals again for either alliance. I've received no response in regards to this issue

Posted by ironman


I can't play my domination can't download in apps erorr
Pls fix this

Posted by xXStranger


Why do I always get banned for no reason??

Posted by Anonymous


I haven't played maplestory in a while so they deactivated my account so I have to go on to the email to reactivate it but I don't know my email recovery stuff so there's no way I can get onto it

Posted by Kazumize


MapleStory GMS should have the 'Change Character Name Event' again, because I missed it. Please?

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