Posted by Anonymous
My subscription is for Sundays only. I have nit received the last two Sunday papers.
On your live chat, they are asking for $1.00 just to look into this. Why should I have to pay for your mistake?
New York Daily News customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from New York Daily News.
22
Jan
05
Sep
Posted by Rose Ann
I'm this close to canceling my subscription. Awhile ago, I stopped getting my paper and this went on for weeks. I receive 7 day delivery but I got no papers for weeks even after daily calls to customer service. I was told I'd get the paper "later that day" but no dice. Somehow, after weeks of no delivery, the paper magically reappeared! I assume there was a new carrier who got my address mixed up because many blocks here have similar names.
Fast forward to this week, with the same problem happening again. Calls to customer service, promises to deliver a paper later that day, and nothing. At this point I've missed 4 days in a row and I'm fed up. I am paying good money for something I'm not receiving. Yes, I can read the paper online but that's not the point. I am paying for a product I'm not getting, with seemingly no efforts being made to fix the problem. Calling customer service is a waste of time.
Not sure what I'm going to do about this. I'd like to continue getting the paper, especially the Sunday edition, but besides calling customer service I have no other options. They should check with the carrier or their supervisor and see what the problem is. Obviously they don't seem to care.
19
Jun
Posted by Anonymous
I have been calling for months about poor delivery service. Your contractors refuse to leave my paper inside the building and, instead, always leave it out in the driveway/gutter. This has led to multiple incidents of stolen and wet newspapers. Your phone operators always assure me that the problem will be taken care of, but, it never is. I've requested return phone calls from the contractor as well, but that hasn't happened either. Please help me! My address is 271 67th St, Brooklyn, N.Y. Thank you.
19
Nov
Posted by Anonymous
I have been a reader of the Daily News since I was 9 years old. I'm currently 75 and have home delivery 7 days a week for several years. There are times when the paper isn't delivered. I call in and am given the option of having the paper delivered later that day or to not be charged. I always (except for one occasion) select deduct the cost of the paper from my monthly bill. I have never checked until this month and when I spoke to a supervisor I was told that the bill remains the same ($40) but that my expiration date will be extended. Now it doesn't take a genius to figure out that first of all what I was told was an option is not true in practice. Secondly, if I continue to get the paper until I pass away, then what, it will be delivered past the expiration date by a few days? It makes no sense. And based on that I have cancelled my subscription. Just needed to let you know that your policy is a deceitful and shameful.
14
Dec
17
Jul
Posted by Anonymous
most important the customer service page does not load, and is not reachable. NOW, I have not received a bill from you for i dont know how long. I just received an e mail telling me that my account is past due, and my service will be halted if i diont submit payment. I have had more than one episode in the past where a call to your office says I am paid in full, and later received a bill calling for a payment that was dismissed by you. Under no circumstances will I allow automatic payments under those conditions. As I first noted have not received a bill in ages. The amount given in the past due e mail seems very high. Please review and let me know what I currently owe? I am very unhappy with this condition. Am rehabbing from a stroke and rely on home delivery, but will not continue with the current situation.
06
Apr
Posted by Robert Grogan
Not happy about not getting delivery of my Tuesday paper this week. The deliverer left a Wall Street Journal for some reason instead. Was collecting the bar codes this week for my entry for tickets for The Bronx Tale play on Broadway - the contest you are running this week - but now I can�t submit an entry. Is there something you can do for me in this regard?
Thanks
Robert Grogan
21
Apr
Posted by Anonymous
The N.Y. Daily Newspaper printed an article about the problems of dogs in Grant Houses. The NYCHA development where I live on the 20th of January 2014 in my apartment and not to any surprise.
Nothing has been done to correct the problem but it's gotten worse. The development assistant manager has been closing out vital tickets that would. Have helped me. ConEd was in my Apartment. On April 1st 2015 and decided my stove was no good and then I should be given another one. I been to the Bureau Office of NYCHA. I been to. The. Ins and three weeks later
I still don't have a stove. I get a feeling that there is more corruption in NYC
than people care to admit. Dogs still fighting and dog poop still coming down
My kitchen gas pipe from the above Apartment. I have been disabled in my
Back for many years and I have to move
The. Fridge to clean the poop that the guy floods down the pipe. It's worse because I complain. Just yesterday he
tried to set me up by two guys that don't mind doing what he says because he will
give them a few dollars. The only thing that saved me was the maintenance
guy that knows me just happened to get
on the elevator and the other guy was
already in my hallway waiting in front
Of the staircase. Please Help. Me.
Thankyou.Also Im not good at computers.
23
Jun
Posted by [email protected]
I subscribe to the Daily News but never get my papers. Today Sunday, once again I have not received my paper. Yesterday no paper arrived yet your bill always arrives on time. Please check with the carrier you employ to see where he is leaving my paper each weekend. My name is
24
Jun
Posted by Anonymous
I live in a senior citizen community on Rogers Court in West Babylon NY where the zip code is 11704 and the person who delivers papers to my neighbors blasts his car radio each time he delivers here and as he delivers papers the door is left open. Several times me and my neighbors have been awakened in the middle of the night. There is no reason for his rudeness and lack of courtesy.PLEASE HAVE HIM STOP IMMEDIATELY.
