Posted by Noel
Have been trying for hours but always a busy signal.
Magnavox customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Magnavox.
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Posted by Anonymous
I HAVE RECEIVED A TOTAL LACK OF CUSTOMER SERVICE AND WOULD NOT RECOMMEND MAGNAVOX PRODUCTS NOR DEPEND ON THE SUPPORT OF CRAIG ELECTRONICS! On March 23, 2019 I purchased Magnavox MBH539 Shuffle Wireless earphones with Bluetooth. By April 5 they stopped working and would not hold the charge. As instructed, on April 10, I sent them with copy of receipt to Craig Electronics/Magnavox Support Team in Miami, Fl. for repair or replacement. I was told the warranty process takes 4 weeks. Hearing nothing after 7 weeks, I contacted Craig Electronics. John emailed that they were shipping them out that day & to see the attached FEDEX tracking #. Except that there was nothing attached. So another email was needed to get that number. On June 2, I received the sealed FEDEX box with a sealed replacement package of the same earbuds. Except that this package was empty. There was nothing in the Magnavox packaging; nothing in the FEDEX box; the outer box was completely sealed. Confounded with this unbelievable GHOSTLY experience, I contacted John at Craig Electronics - wondering if this was a joke! And I simply requested a refund for the product I purchased in good faith. John emailed that his boss opened an investigation on this case. On 7/4, I questioned where we were in this process. And I have not heard a word since. SO - DO NOT PURCHASE MAGNAVOX PRODUCTS! DO NOT RELY UPON CRAIG ELECTRONICS FOR SUPPORT OR REPAIR OF ANY SORT.
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Apr
Posted by Michelle
Recently purchased your "Magnavox 360 Motorized & Amplified Rotating Antenna". 1st. complaint is that no where does the instructions or the packing box tell you what the mile range is on this antenna. I had to call QFX, Inc.to find out it is only 46 mi. 2nd. complaint, and the best one....we could not get the antenna to rotate, so I asked QFX what I was doing wrong. I was then informed that I needed to hook up the converter box. WHERE in your instructions does it tell me,the consumer, that I also need to purchase a converter box to make the antenna rotate..NO WHERE, THAT'S WHERE. Never again will I ever purchase anything made by Magnavox. And I'm returning this worthless, without a converter box, antenna.
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Posted by Jenellevinci
We purchased two 32' TVs a couple years ago and both within weeks of one other went black with just a red light flashing. I would have thought if it was only one TV then it was a fluke but both at the same time? We bought them both from Target same day same time. Spent too much money to have to deal with this
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Posted by Jojo
Not To Smart !!! I Purchased A Magnavox Dehumidifier Model D-40es And It's Very Special !!! I Was Told To Raise The Front Of The Unit So It Will Drain Properly, Just Stick A Stick Under The Front !!! Then When Ec Light Appears And It Stops Working You Have To Unplug The Cord And Wait A Day Or So And Then Replug The Unit Back In, Then In A Day Or Two Do It Again, I Told You It's A Very Special Dehumidifier , Where Is The Smart In Magnavox ??? Magnovox Please Do A Recall On This Defective Units ,!!!
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Posted by Anonymous
Called numerous times regarding purchase of Magnavox DVD Recorder MDR533H7. Although fixes were offered nothing worked. Device is 40 days old. When I requested a replacement unit, customer service offered only a refurbished unit in 4 wks. Warranty says 90 days for free labor parts or replacement. I believe 4 wks is too long for resolution of problem and I was not willing to accept a refurbished unit for the new one that is less than 2 months old. I am very dissatisfied with Magnavox. I have purchased 3 units from them in the last 5 yrs. They all failed. I will never buy Magnavox again. Thankfully, Amazon helped us out on this purchase. I am grateful for Amazons help and understanding.
