Lumber Liquidators customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Lumber Liquidators.

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20
Nov

Posted by Anonymous


on 11/20/16 at 7:43AM

Hi my name is Gladys I'm writing you to see if you could help me i have purchased some flooring from you'll in the pass and i still don't have enough.i need one box to finish my kitchen but i just don't have enough money to do my steps and living room i was blessed to get the flooring i have by my son's God parents is there any way you could help me finish the rest of it i would greatly appreciate it thank i was taught you have not because you ask not so I'm asking please help me

23
Apr

Posted by Anonymous


on 4/23/14 at 9:51AM

Lumber Liquidators of Norwalk CT, sent their "#1 installer" to measure. After much consideration, we decided to go with Lumber Liquidators. We explained to George, the manager, that we will not need our order until our roof is replaced. When we went down to the store to place our order, Geroge was on vacation. His #1 installer was running the store???? When we returned and found George, we explained how we want to order but cannot pick up the material until after our roof was replaced. This was in November. We ordered and paid $1982.00.
In the meantime, due to the 54" of snow that fell upon the state of Connecticut this winter, my roof could not be replaced until late mid to late February. My painter came right after then and it was only then in the beginning of March, after the painters were finished, did I have
the floor laid. My installer had 6 extra boxes out of 29 boxes purchased. Along with this extra square footage that we thought we had came the adhesive that is necessary when applying the wood to a cement floor, the molding, the liner, the thresholds, the 6 mil vapor barrier and the finger jointed ine painted white. About $800 of product that was purchased unnecessarily. When I called Norwalk, Lumber Liquidators, George back he simply said that they do not like returns but he will have his boss call me. He said that he could not give me his boss' phone number. He said he would have his boss call me. I called George 7 times. His boss never called me and George never returned my calls. I am hoping that customer care will help me or I will be writing and calling George Jepsen, CT Attorney General.

21
Feb

Posted by katrinia


on 2/21/13 at 2:31PM

the phone number you have listed does not work. neither does 1800-237-7506 or 1800 hardwood. none of this numbers were of any help if working at all

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