Posted by Love Lexmark!!!
Had a problem with my color printer. Called Lexmark, they troubleshot it, sent me the replacement part next day plus new ink and everything works great. Thank You So Much Lexmark!!! I recommend them to everyone!
Lexmark customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Lexmark.
06
Mar
14
Feb
Posted by STV
called lexmark tech support yesterday and talked to Dan, His very polite and easy to deal with, His accent is very good, i can easyly understand him..had my printer working with my 2 MAC and 3 Win7 computers.
I can deal with their accent coz in the first place they are not americans and they have different language, credits to them they know 2 languages...
I for sure buy another lexmark again.
13
Nov
Posted by notme
We own a Lexmark 901 Pinnacle. The only thing this printer is good for is an anchor for our boat. We have had the ink heads replaced twice, new ink cartridges sent to us by Lexmark. The printer spewed red ink over all of the pages we tried to print and then leaked red ink everywhere. Now the black ink heads are ruined and the printer no matter how many times we clean the heads or manually clean the heads, it will not print black. Saves paper on black and white documents. I am so fed up with this printer that it is going in the trash and I will NEVER buy Lexmark again.
20
Oct
Posted by NoPrfilevr
I'm furious with the lack of competant customer service and tech support people. I've had this machine (their high-end Pro905) a bit over a month and it's been nothing but trouble. I just wrote the people referenced by a poster on this thread, and will simply cut 'n' paste what I wrote. I strongly recommend NO ONE buy a Lexmark printer. The equipment seems ok in general but the faulty items and pathetic support are the deal-killer.
Email sent today: "Starting at the beginning: I purchased your Pro905 printer for my business. It's been one headache after another. Previously, I had Epson printers for 10 years and was very happy. My husband had purchased one of your low-end printers for their quickie print functions at his office and he recommended Lexmark. He's regretting that recommendation now.
"Initally, the installation was difficult. I had to do it three times for the wireless to work. Then of course, I had to install on the other computer as well. (And, I'm not idiot when it comes to electronics. I've been in computers and dealt with printers since 1979.)
"Then, it's constant paper jams. The paper is perfectly smooth, perfectly placed. I'm sick of moving a very heavy printer to clear the jams and in the process, going thru a large amount of specialized paper doing so. It happens when printing from the 2nd drawer and when trying to use the USELESS paper feeder. What a waste of time!
"Then the printer I bought, in less than a month, without reason spewed red ink all over the printer and the table it was on. I just barely caught it in time to stop it from ruining the carpet. I phoned the number on the printer. The woman (NOT an American and difficult to understand) told me that the printer was sold with obsolete print heads and she sent new print head and a replacement printer. Then it took me an hour to unpack, install, pack the old one and get ready to ship. THEN came the big problem - installing the drivers on two computers. That took another two hours and nothing happened seamessly. I had to call your people again and again it was a time waster. This woman was difficult to understand as well, which makes the time on the phone even more painful.
"I told them to pick up the computer right away because we're having torential rains and I have no place to store the box, and I had to go out of town. They transferred me to a 'supervisor', also difficult to understand. I gave them plenty of notice but again, your people chose NOT to be responsible and all I heard was "It's not my department'. There were no transferrs after that. They told me "Just take it to UPS". I told them (1) I only have a scooter for daily transportation and (2) even IF the huge box would fit on the scooter (it doesn't), the UPS store is too far to go on a scooter. They said "Get a friend to do it." That's when I blew. I told them that I would NOT ask a friend to do this work when in fact, it's all because I was sold a faulty piece of equipment. I told them on Thursday (a week ago) that I am going out of town, and I have the box on the porch. I also made sure they knew that I do not feel it is my responsibility to do all this work because YOU sell faulty equipment. They had time to issue a pickup with UPS. They did not. I left town and the box sat on the porch in torential rains for four days. I had warned them. I happened to know I had a delivery on Monday but I didn't arrive home til Tuesday. So, if you get a soppy computer, blame it on your worthless 'customer service / tech support' people.
"On Friday the 14th, I received an email from [email protected] who was responding to my complaint. THere was the usual lame "I'm sorry for the inconvenience." I'm so sick of hearing that!!! They're not sorry and it's a lame phrase to ignore the problem and the consequences of poor equipment. I told her about the pickup problem in a responding email.
"On Monday the 17th, while out of town, I received a call from someone trying to be sure I got the new printer. I explained the problems and he indicated it was not his department.
"On Moday the 17th, I received a response from [email protected] with the same lame comments and indeed, she never addressed a single issue. How can you employ these worthless people?????
"Then today, the 20th, I needed to install the print drivers on my Windows 7 Professional in the Virtual XP mode. The girl I spoke to didn't understand. Poor English skills. Then she disconnected me after I'd been on hold for 5 minutes. She phoned back and said she didn't know how to do it and tried to blame the SOFTWARE PROGRAMS that are in the Windows XP section. Huh? I hadn't even tried to print. It had nothing to do with the software programs. The printer wouldn't install. The fact that they supposedly support Windows but cannot manage to install in the XP Virtual Mode is really telling of the low caliber of the worthless, time-wasting contractors your have. At the time I was speaking to her, I was clearing another jam. She hung up on me. I'd like for you to investigate who this ignorant employee is who hangs up when she cannot solve a Windows problem. If your people don't understand Windows 7 Professional, then they're worthless.
"My sister (who is autistic) has a Lexmark that my husband had recommended. I'm doing much of her tech support myself and I tell you, when that thing dies, I will NOT let her buy another Lexmark. This is the worst experience I've ever had with a printer and the reason is your lack of support and your peoples' lack of education and their unwillingness to solve a problem.
"I can't even begin to tell you how disgusted I am with the lack of support I've received, and the lazy attitudes. "
17
Oct
Posted by IYOGI..SUCKS
DO NOT, REPEAT, DO NOT...call the customer number listed in the 5400 series manual. this is a foreign help number which uses control access to your pc. after allowing this co (iyogi) to do so, (thought it was Lexmark) they have attached to my pc and i cannot get rid of them! do a search on them and you will find out for yourself.
After spending 45 min with them and allowing them free reign to my pc, they revealed who they were and for a fee of apox. 150.00 they would repair my entire pc and there would be a fee of apox 50.00 yearly after that. what a waste of my time not to mention, the invasion of my pc. Now they are hidden in my pc and i cannot get rid of them. SHAME ON YOU....LEXMARK!
29
Aug
15
Aug
Posted by Anonymous
Their phone support is a disgrace. I held for 37 minutes and then got some woman who obviously did not
Have English as her primary language, outraging me
Incorrectly noting my name & telephone number only to tell
Me I had to dial another number.
I wish I had never bought their printer.
14
Jul
Posted by ultimatebaker
We purchased a Lexmark E260D for our business. It worked great for approximately one month, and then began having serious paper jam issues. It jammed nearly every time we printed, and we print a lot. After getting no help from other folks online who had the same problem, we decided to call the company. Lexmark immediately acknowledged a "known issue" with our printer and sent us a brand new one...OVERNIGHT. I couldn't believe it. They also had a customer service number to help us set up the new one if there were problems. I applaud the fact that they acknowledged a problem, fixed it, and took care of their customer. I would buy another one.
05
Jul
Posted by Anonymous
I was not able t get any assistance.
Every place I called, I was intructed to call another location. What can I do?
Online was a free download , when I clicked,the page came up blank.
Are you selling everything and there is no support as stated?
My printer Lexmark 7600.
Thanks,
Myrtle Reid
[email protected]
20
Jun
12
Jun
10
May
02
Apr
Posted by Rick
I admit I was very hesitant to contact their support after numerous awful experiences with HP but I did and I'm very pleased that I did...
Wait time to get to a human was 10 minutes. Not too shabby. After explaining the issues to the tech (Marvin) he dove right in. He asked for permission to access my PC of which was granted. During his troubleshooting he updated my drivers, software and firmware and low and behold determined that I had a printhead issue...
Now, are you ready for this? The following day I received and new printhead via FedEx and a new set of ink cartridges... I replaced the printhead and all is well...
What can you say, my experience with their Technical/Customer Service was nothing short of OUTSTANDING!!!
08
Mar
Posted by Anonymous
I just got back from Fry's Electronics returning the terrible Lexmark printer with terrible customer service. After a week of calling back and having them remote control access to my computer and not able to figure it out..... repeating the same steps each time I called... I will never buy Lexmark again! Got an HP, all set up in 30 minutes and working great! Screw Lexmark and their scam... Black ink is cheap because you can only get 400 copies out of it....
08
Mar
Posted by Anonymous
Lame POS printer Pro 901, spent 1 1/2 hours on the phone to an Indian guy will who can't seem to understand my problem, goes through a bunch of wasted steps I already did myself... then he tells me he has to escalate the problem and I would be contacted within 24-48 hours..... well, that was over 4 days ago and I had to call them back, then some idiot wanted to go back through all the steps!!!
07
Mar
Posted by LadySouth770
I will NEVER, EVER again buy a Lexmark product. I was scammed with the ads for the cheapest ink cartridges ever;right -
the little, tiny black ink cartridge
costs less than $5 - but it gets used up in the blink of an eye. First Lie!
Next, I wasn't clever enough to ask the question about how much the color cartridges cost - about $32 - and they're so small they are a joke! I conssider this Lie #2 since all the info about color cartridges was omitted in all advertising, boxes, etc.
I had a Laxmark printer, traded up for the cheap cartridge. I had extra cartridges for the old printer so I contacted Lexmark to swap ole for new. The idiot on the phone knew nothing, was going to escalate to a different dept and I would be contacted. Bought this new printer in October, still no action.
Hate to try to deal with the Indian Tech Support peoplE. I find it almost impossible to get them to understand my problems. And all their courtesy is beginning to be tiresome.
13
Feb
24
Jan
Posted by Anonymous
I had a wonderful experience with Lexmark customer service. The man who helped me was extremely patient and calm even when I was frustrated. He was dedicated to fixing the problem and spent a lot of time to exhaust all options until he fixed my printer. I was so impressed that I asked to speak to his manager! I'd definitely recommend Lexmark to people I know.
17
Jan
Posted by eeloiseebb51
The service rept Johnh Employee Number 654370. John is an access to your company and he deserves a pay increase. John was patient,knowledgeable,and determine to get my printer working and he worked hard until it was up and working. I could not have gotten a better Rept to help me with my problem. Hats off to you John on a job well done. I hope all of your employees are as good as he is. Thank you ever so much. I rate him Excellent. Eloise B
04
Jan
Posted by Anonymous
I will never purchase a Lexmark again, I just got off the phone with the tech people who by the way finally told me that really my printer is for COLOR ONLY even though it has black too in the cartridge. The cartridge by the way is a whopping $27.00 and now they tell me that I cannot really print in black because it should be color only. To bad they use false advertising on their carton of printers and should of stated that it was for color only.
Never again. Never
22
Dec
29
Nov
11
Nov
Posted by Anonymous
I've just made my second call to India about my Lexmark Rewards -- or should I say my lack of Lexmark Rewards. They gave me the same song and dance that I got two days ago, my issue would be escalated and I'll hear from them within 48 hours. Same thing I was told earlier in the week -- but they have no record of me calling earlier in the week. Does anyone have an US phone number to call?
