Find the latest ING Direct news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
Critics say Capital One's acquisition of the unit, ING Direct USA, will do just that. The takeover would transform Capital One into the nation's fifth-largest bank by deposits, leaping from the No. 8 spot. The deal drew criticism during a rare round of ...
Rather than just helping to deposit checks, every staff member is trained to make lattes, answer questions about checking accounts and mortgages, and work the call center on the top floor. And unlike most one story banking locations, this modern café ...
Whatever happened to Capital One's bid for ING Direct USA? After a contentious round of Federal Reserve hearings, Congressional complaints and cries from consumer advocates who charged that the deal would create the next “too big to fail” banking ...
From the street, the new San Francisco location of the Internet banking giant ING Direct U.S.A. does not look like a place where financial transactions are made. The three-story glass-and-steel storefront near Union Square has no windows where tellers ...
ING Direct USA is in september 2000 van start gegaan en sindsdien uitgegroeid tot de grootste direktbank in de Verenigde Staten. Vanuit het hoofdkantoor in Wilmington in de staat Delaware verzorgen de ruim tweeduizend medewerkers spaarrekeningen, ...
... Diesel apparel store at Post and Kearny streets - is not a branch but a cafe and community center where every staff member is trained to make lattes, answer questions about checking accounts and mortgages, and work the call center on the top floor. ...
Our front line associates, whether they're based in Toronto, Ottawa or in our new Moncton contact centre, show true commitment to the values and culture that foster the type of Customer Service and experience acknowledged by this award. ...
"Our front line associates, whether they're based in Toronto, Ottawa or in our new Moncton contact centre, show true commitment to the values and culture that foster the type of Customer Service and experience acknowledged by this award. ...
But talk is cheap (and switching banks can be a pain), so TIME Moneyland talked to Todd Sandler, head of product strategy at ING Direct USA, to find out whether or not people are putting their money where their mouth is, so to speak. “We've seen a 43 ...
ING Direct Canada also learned through Verint's speech analytics software that Customer Service agents required more training in certain areas. Agents were helping clients, but not always asking important questions as to why they might be closing their ...
Sept. 20 (Bloomberg) -- Capital One Financial Corp., aiming to overcome opposition to its takeover of ING Groep NV's online U.S. bank, said the deal would cut risk to the financial system. “The acquisition of ING Direct will further reduce, rather than ...
Year in and year out, customers rave about the functionality and Customer Service they receive from ING Direct and their Online Savings, Electric Orange Checking and Orange CD accounts continue to offer competitive interest rates. About a week ago, ...
The new product launch comes amid Capital One Financial's move to acquire ING Direct USA for $9 billion in cash and stock. The deal is subject to regulatory approval and if approved, won't close until late 2011 or early 2012. Although teens are the ...
Representative Barney Frank, left, and the Fed chairman, Ben S. Bernanke in Andrew Harrer/Bloomberg NewsRepresentative Barney Frank, left, and the Fed chairman, Ben S. Bernanke in 2009. Mr. Frank asked the Fed to hold hearings on the deal for ING ...
The quality of Customer Service can make or break a deal for any company, especially for one that holds people's money. Luckily, both banks have been praised for delivering exceptional levels of Customer Service, with plenty of attention given to users ...
River Valley Bank is committed to delivering flexible products through exceptional Customer Service from a team of highly qualified, motivated professionals of the highest integrity. For more information, visit https://www.rivervalleybank.com. ...
ING Direct is well-known for its competitive interest rates, simple online account interface, and praised Customer Service. Capital One's reputation isn't nearly as celebrated, which is why soon-to-be Capital One customers aren't too happy about their ...
It was launched in the UK in May 2003 where it has 1.4m customers The savings bank has won a number of accolades for its Customer Service, website and UK-based call centres, as well as being highly commended for most trusted savings provider at the ...
ING Direct is one of the pioneers of online banking, and is well-known for offering competitive interest rates while providing customers with low-to-no maintenance fees and high levels of Customer Service. Many loyal ING Direct customers are outraged ...
The main theme of the rants — er, posts — seems to be the concern that ING's brand of low-fee, low-maintenance banking, combined with responsive Customer Service, would soon be a thing of the past under the new ownership. ING became popular offering ...
Now that Capital One has bought ING Direct USA for $9 billion, here's a plea on the behalf of all ING Direct customers who have long gotten a kick out of the way the company's marketing mocks other banks for being fee crazy and nickel and diming ...
Capital One is poised to become the fifth largest U.S. bank following a June 16 announcement that it will acquire ING Direct USA for $9 billion from Netherlands-based ING Groep. Founded in 2000, Wilmington, Del.based ING Direct USA ($92.2 billion in ...
Deal ING Group announced today that it has closed a deal to sell ING Direct USA to Capital One for $9 billion, as part of a divestment mandated by the European Commission. ING Direct USA is the largest direct bank in the United States, with over 7 ...
The companies may reach an agreement for ING Direct USA as soon as today, said the people, who spoke on condition of anonymity because the negotiations are private. The talks may still fall apart, said the people, adding that General Electric Co. also ...
ING Direct employs more than 500 at its St. Cloud office and call center, which moved to its current location in 2008. The company set up shop in St. Cloud after acquiring Minneapolis-based Reliastar Financial Corp. in 2000. ING Direct USA is based in ...
Charles Schwab should be peeking over its shoulder, according to ING Direct USA's chairman and founder Arkadi Kuhlmann. After building ING Direct USA on a low-cost model similar to Schwab's, Kuhlmann is hoping his company can take the lead.
The third floor is off limits to the public, functioning as a satellite location for the bank's Toronto call center. “Like the direct banking model we pioneered 14 years ago, the ING DIRECT cafés challenge conventions of banking, redefine the role of ...
ING Direct USA, the online banking subsidiary of Netherlands-based ING Group, has incorporated a form of contactless P2P payments made possible by Bump Technologies into its mobile app, giving customers with iPhones the ability to pay by proximity.
It provides a range of savings, mortgage and home insurance products that are supported by award winning Customer Service and UK based call centres. It is a wholly owned by Dutch based ING Group, one of the largest financial institutions in the world.
If you've never had the opportunity to see one of ING DIRECT's North American cafés, here's your chance — 75 photos of the 7 US and 4 Canadian locations. As you take the photo tour, it's important to remember that ING DIRECT has a very unique retail ...
... potentially fraudulent events in minutes versus hours,” said Rudy Wolfs, chief Customer Service officer and chief information officer for ING Direct,. ...
... potentially fraudulent events in minutes versus hours," said Rudy Wolfs, Chief Customer Service Officer and Chief Information Officer for ING Direct. ...
MILLER: Kuhlmann also likes to pitch in at the call center, setting up new accounts and making customers feel valued. But let's be clear -- much of ...
One of the most important lessons of the mortgage collapse is that potential borrowers need clear explanations of exactly what kind of commitment they are making. So in the last couple of years, there has been a recurring national conversation around ...
The challenger banks and mutuals are delivering competition and winning customers with competitive pricing and great Customer Service", said Rohan Gamble, ...
based ING Direct USA has launched an enhanced mobile application for iPhone and Blackberry, allowing a number of new functions for customers of the nation's largest direct bank who use those devices. The upgraded mobile app now allows customers to ...
But despite a reputation for excellent Customer Service, ING has come to realize that some customers are still nervous about the idea of banking without ...
A recent JD Power and Associates study found unhappiness with Customer Service was consumers' top reason for changing banks. ...
The internet savings bank ING Direct is the immediate cause for the ING financial services group being split. However, the American branch of ING Direct is being divested with great regret. There was some confusion on www.wethesavers.com, the marketing ...
Pursuant to the restructuring agreement with the EU, ING also said it will have to sell ING Direct USA, its American online banking business. That sale is expected to take until the end of 2013 to complete. The company has already made a number of ...
The bank chief, who prefers to camp out in the call center than sit in an office, discussed some of the secrets to being unique. ...
Full service Café, retail shop, and call center to service Honolulu and communities throughout the State of Hawai'i. HONOLULU, Hawai'i - The fun, ...
Arkadi Kuhlman, Chairman, President and CEO of ING DIRECT USA bank, standing on his motorcycle (Harley-Davidson) in the lobby of their headquarters in Wilmington, DE. Arkadi Kuhlmann is annoyed by banks. He thinks that it's ridiculous for customers to ...
