Posted by Wanda
When to Homegoods rt 309 rushing before they closed 930pm and the stor was closed early because of maintenance, I was told by Erin, at store employee.
Home Goods customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Home Goods.
03
Nov
03
Apr
Posted by Anonymous
While shopping at home goods with my daughter in law on Saturday, April 3rd I couldn't help but notice a lady coming in with her dog on a leash. Taken back I asked the young man standing at the entrance if they allow dogs in this store and he replied, very snotty, "yes we do". I don't know when it became acceptable to allow any dogs that are NOT certified service dogs into a public store. Then as I was waking around there was yet another dog in the store. It seems quite unsanitary to allow dogs in without knowing if they have any fleas, ticks or even mange. At one point the two dogs met and started growling at each other. Knowing that you allow animals in your store I will no longer be a customer. Not only is this offensive to the shoppers who don't find this cute but it is very disrespectful to the highly trained service dogs who are working at all times.
15
Oct
Posted by Tammy
I had a horrible experience in your Palmdale store on Sunday.
I bought a comforter set the previous week and a duvet cover the day before. I tried to make the both work and wasn't happy so, I brought them in to return them. Keep in mind the day before I asked the sales clerk if I could return the duvet cover because it was not in its original package. She told me it was fine not to worry. The store manager stopped me as I approached the sales clerk and asked me what I was doing (in a very rude abrupt manner). I was there right when the store opened so there were no customers at the cashier. I told him I wanted to exchange both items . He told me I was not allowed to because they were opened. I asked him where this policy was because I was never told that and in fact I asked the clerk the day before if I could exchange it and was told it was not a problem. He finally said to the clerk in a loud voice give her a refund but throw it over there in the corner we can't re sell it and it can't be around other merchandise . I was completely humiliated. There was no need to treat any customer that way. I literally started crying . I love home goods I shop there a couple times a month. I will never shop in the Palmdale store again. I will drive the extra hour to Valencia or Northridge where the customer service is always amazing .
14
Jun
Posted by Suzette
First let me begin by saying that I shop at Home Goods at least three times a week. I recently received a gift that I wanted to exchange and I was told there was nothing she could do. Then I was told to look around myself to see if I could find the item, then I was told they dont have the item. I explained to the manager at the Westbury store that I would take any price she gave me and I did not want cash just a store credit, she once again told me she could not help me! When I finally told her, that answer was not sufficient she offered me 16.99, I agreed as I was on line she came over and then told me 9.99, she then changed her mind ince again and said that I should make the donation to the charity at the store!!! At this point I felt so overwhelmed I just walked out leaving MY merchandise and not knowing if she in fact made the donation. This treatment IS NOT ACCEPTABLE! I will also mention that I am a African American Woman and she was from Turkish decent.....she mentioned it in our conversation. Would she have treated someone else that way? I am extremely disappointed in her behavior, and no one should feel forced into doing something with their money!!!
29
Mar
Posted by Anonymous
During a recent visit in the La Canada (California) store; my husband and I were so disgusted at the clutter and disorganization. This store was so full of junk and clutter, it was literally a trip hazard to be in there shopping. On top of that, there was a child size battery operated vehicle that a young boy (maybe 2-3 yrs old) was driving all around the displays and mess... this boy was running into items with the bike... (his mother didn't care-she looked entertained).. The cashiers were discussing if the mother was going to buy the toy and one cashier responded "No, I asked her"... This boy was clearly out of control - but had the boy gotten hurt by any of the falling merchandise - Mom would have sued-that's the culture -- Where's your Rish Management people? This store does not invite a sophisticated shopper... It's like a swapmeet -- its that bad. La Canada is a very high end community, this doesn't welcome the shopper.. Please do a random site visit... it's like this all the time, but this was much worse than usual. Regarding Service; there were only 2-3 checkers and a minimum of 10-15 people in line constantly to pay for their purchases... Where was the manager on duty? They should have been cleaning up the showroom...
20
Mar
Posted by Chris Ann Ellingson
FYI...HomeGoods needs to be aware that when the customer uses your APP to follow The Goods' the stores post, customers will be calling to ask questions about the posted pics!
Perhaps during morning meetings the associates need to be aware of what is posted and ready to answer questions of customers should they call to inquire.
Being rude to customers who call should never be an option. Some of your customers travel over 70 miles one way to make a specific purchase! Being too bothered to answer questions is a turn off.
I live in DeWitt Mi and your Frandor HG did not have what I was looking for so I called your Brighton Mi location this morning and they were bothered and very short with me. I come from many years experience as a manager of a prominent, well know store chain and I would not treat customers the way I was treated. The store greeting at your Brighton Mi location even states that customer service is important. Perhaps some additional training is needed?
22
Feb
Posted by Nichole
I would like to commend outstanding team players Jenny & Ms.Christine Location. I watched Mr. Henny move about the ENTIRE store multi tasking effortlessly & efficiently. Ms. Christine H.made checkout a breeze, with the friendliest greetings to every customer as if they were family. I come to this store religiously, lol, not just for the Great & Amazing items, but the atmosphere of the store is a Plus. Thank you to Brian the Store Mgr. who always makes sure my and I'm sure others, shopping experiences & deliveries are on point. Blessings. Ms. Nichole J.
30
Jan
17
Jan
Posted by Anonymous
It's amazing that the frandor lansing mi homegoods is the only store within a 75 mile radius that has absolutely not one piece of Rae Dunn in the store But pet and planters.i visit that store 3-4 times a day 7 days a week because I'm a Rae Dunn collector. I've told the managers so many times I've seen other managers and staff taking money from upsellers. I also visit other HG stores daily and see Rae Dunn in their stores. I've been video recording walk throughs at every store at all times. And every time there's no Rae Dunn at the frandor lansing mi store. Amazing this is still continuing. I'm a card holder and have been returning all my items because I'm so disappointed in this store. Also the employees at this store glare at Rae Dunn customers, I've never felt so unwelcome at any store before like I do at this location.
07
Jan
Posted by Anonymous
I am highly disappointed with your Collegeville location. As I was kindly speaking to a sales associate a rude manager named John approached the employee. He told her what sounded like 'you did a good job cleaning the isle'. The employee repeated back what he said and he rudely said 'No you better go do a good job cleaning the isle'. He walked away and stood at the counter doing nothing. I will NOT be shopping at your stores any longer. I will not spend my money at a store that is ran by rude managers who not only interrupted my conversation with the employee who was helping me find my goods but spoke to an employee in such a manner. I am absolutely disgusted with the management at your stores.
18
Dec
17
Dec
19
Nov
Posted by [email protected]
Unacceptable Behavior
The manager at this location is rude and is costing your company money because of his poor customer service.
My wife and I have spent thousands of dollars over the years because of the values that your company provides both for the items that you sell and the customer service that you always provide until today..
Busy, bad day, I don't care
Today you lost my business and possibly my respect.
On line you don't get rude service.
You expect a great experience Everytime you walk into a brick and mortar location
04
Nov
29
Oct
13
Oct
Posted by Nathaniel
The homegoods in Portland, Oregon at Cascade Station always open up to 10 minutes BEFORE normal opening time. There are crazyyyyy Rae Dunn ladies w/some of their family members that comes in and clear the SHELF OF RAE DUNN, pays for it within 3-5 minutes, AND RUNS TO Marshalls (which is within a few stores away) & CLEAR THEIR SHELVES BY OPENING AT 9:30am. This makes it very unfair. I've expressed my concerns and fairness to the manager at cascade station 2 nights ago and begged her to please tell the morning manager to open approximately 9:30am, however, she kept telling me that they strictly open at 9:30am. Today, they opened at 9:27am. It is NOT fair that they do that and they are very intimidating. Many of other ladies shop by themselves or with little kids are not at the equal opportunity. I know this is a very touchy subject and Rae Dunn is VERY popular by demand. But please consider holding back ALL the Rae Dunn pieces & allow people to purchase 1 item PER DAY W/a valid ID.
28
Sep
Posted by Anonymous
Home goods Monroe NY, most employees are great and helpful. The lack of cashiers is frustrating, no one on the floor for help! Have heard male manager yell at employees about calling for help, not to call him. Ive seen this man before, barking orders in front of customers, treating employees and other management poorly! I think I'll shop elsewhere for now.
24
Jul
Posted by Mgr on duty
I went into the Marshalls Home Good Store in Hedwig Village/Bunker Hill in Houston, TX on Katy Frwy@I10. I saw a pair of shoes there over the weekend on clearance and I went back today to purchase. I was told they had the wrong number on the clearance ticket and they were not on clearance. I asked about them honoring the price marked and was told we don't have to do that. If that is your policy, it's not a good one, but I can respect that. However, it was about how it was delivered. There were no other shoes in this color and they said they checked the correct number and it wasn't on clearance.
19
Apr
17
Apr
Posted by Anonymous
Your Home goods stores were perfect!!!! Now ,they all look like a garage sale GONE BAD!!!!Not quite sure what brain surgeon thought to change everything around but it is horrible!!!! Really, somebody should be fired.... it's a cluster !! I have been back three times in the last couple of months and it looks worse than the time before... A huge company like yours should have a team that comes in a night a transforms all that needs to be moved.. your stores are now garbage quality: ( former happy shopper....
07
Apr
Posted by HLM
I've shopped at HG Middletown NY since it's opening and i have spent a great deal of $ in thus store. I am a regular who stops in daily,I've bought big things,like my BULL grill island, furniture, housewares, bedding,bath, baby, pets, rugs..something from each department!Everyone there is extremely helpful, starting with Mike as the manager and his staff, Jess, Marie, Babita, Sue..they are wonderful!! Always willing to help you in anyway, great you with warmth and kindness..my favorite place to shop!! Keep up the good wirk!!
06
Apr
Posted by John john
I'm so sad and disappointed. For over a month I have been trying to get a job at your glendora store. I shop there all the time and always wanted to be part of the team.I'm only 59 years old, retired, and in good health. A part time job would be ideal. I have been told there are openings and have applied, politely checked in, and expressed my desire to help out. Yet not even an interview. Just the run around. I would think you would want a team player?? So confused.
24
Mar
Posted by Anonymous
I have to share my experience with the Homegoods store in Peachtree Corners, Ga. I was in there on Wednesday, March 22nd. I purchased about $400 dollars and told the nice gentleman at the front that this store was one of the nicest Homegoods I had ever been to. Very clean, nicely stocked, neat and very friendly staff. My husband and I gathered all my purchases and headed home to Alabama. We were about an hour away from home when I received a call from AAA verifying I was Kathy Hart and had I been to Georgia today. I said yes and he said he had a gentleman from Homegoods on the other line. The gentleman from Homegoods said he thought I may have left my wallet and asked me to describe it and asked how much cash I had. I did and he said it was there and they would put it in the safe. I had a considerable amount of cash and 8 credit cards, all my identity and insurance cards. I am so very thankful there are still honest people in this world. All we hear is negativity these days. But these people are amazing. The girl that actually found it is Melinda. She needs a raise or a promotion. My poor husband had to drive there the next day to get the wallet. Everything was in there as though I had never left it. My husband tried to give reward money but Gladson said they couldn't accept it. Truly a great place with employees with great work ethics!! THANKS AGAIN HOMEGOODS, THE FORUM PEACHTREE CORNERS!!!
20
Mar
Posted by Don't have one
I bought a chest at the Seminole, Fl. Store on March 17. When I got it home, I realized the shelves were not included. I went back to store and met a woman who was just going out the door with the same chest. She allowed me to look inside, and her chest had shelves. I then talked with the manager on duty who was very helpful. She checked with the man in charge of the stock room saying they may have just misplaced. They were going to look after they finished lunch. I went back to the store yesterday, to see if the shelves had been found. The manger on duty, after I had explained what I needed, told me immediately, that there was no shelves in the back!! Her tone was very sharp as if she thought I blamed her. Don't have She told me to bring it back if I didn't want it. It was very plain she was through talking to me. I know she was busy, as she mentioned it to me. I felt very hurt as I left the store, as if I my feelings didn't matter. I live alone and returning a chest that size is difficult. I just want the shelves that should have been there.
09
Mar
Posted by [email protected]
I have just had a very disappointing and unhappy event in your store in delray beach, FL. I have your charge and been a loyal shopper for many yrs. To have a young man who called himself a manager speak to me in such a condensing tone and have such an attitude, is a very bad reflection on you and your hiring practices
