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First let me begin by saying that I shop at Home Goods at least three times a week. I recently received a gift that I wanted to exchange and I was told there was nothing she could do. Then I was told to look around myself to see if I could find the item, then I was told they dont have the item. I explained to the manager at the Westbury store that I would take any price she gave me and I did not want cash just a store credit, she once again told me she could not help me! When I finally told her, that answer was not sufficient she offered me 16.99, I agreed as I was on line she came over and then told me 9.99, she then changed her mind ince again and said that I should make the donation to the charity at the store!!! At this point I felt so overwhelmed I just walked out leaving MY merchandise and not knowing if she in fact made the donation. This treatment IS NOT ACCEPTABLE! I will also mention that I am a African American Woman and she was from Turkish decent.....she mentioned it in our conversation. Would she have treated someone else that way? I am extremely disappointed in her behavior, and no one should feel forced into doing something with their money!!!


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