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I had a horrible experience in your Palmdale store on Sunday.
I bought a comforter set the previous week and a duvet cover the day before. I tried to make the both work and wasn't happy so, I brought them in to return them. Keep in mind the day before I asked the sales clerk if I could return the duvet cover because it was not in its original package. She told me it was fine not to worry. The store manager stopped me as I approached the sales clerk and asked me what I was doing (in a very rude abrupt manner). I was there right when the store opened so there were no customers at the cashier. I told him I wanted to exchange both items . He told me I was not allowed to because they were opened. I asked him where this policy was because I was never told that and in fact I asked the clerk the day before if I could exchange it and was told it was not a problem. He finally said to the clerk in a loud voice give her a refund but throw it over there in the corner we can't re sell it and it can't be around other merchandise . I was completely humiliated. There was no need to treat any customer that way. I literally started crying . I love home goods I shop there a couple times a month. I will never shop in the Palmdale store again. I will drive the extra hour to Valencia or Northridge where the customer service is always amazing .


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