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During a recent visit in the La Canada (California) store; my husband and I were so disgusted at the clutter and disorganization. This store was so full of junk and clutter, it was literally a trip hazard to be in there shopping. On top of that, there was a child size battery operated vehicle that a young boy (maybe 2-3 yrs old) was driving all around the displays and mess... this boy was running into items with the bike... (his mother didn't care-she looked entertained).. The cashiers were discussing if the mother was going to buy the toy and one cashier responded "No, I asked her"... This boy was clearly out of control - but had the boy gotten hurt by any of the falling merchandise - Mom would have sued-that's the culture -- Where's your Rish Management people? This store does not invite a sophisticated shopper... It's like a swapmeet -- its that bad. La Canada is a very high end community, this doesn't welcome the shopper.. Please do a random site visit... it's like this all the time, but this was much worse than usual. Regarding Service; there were only 2-3 checkers and a minimum of 10-15 people in line constantly to pay for their purchases... Where was the manager on duty? They should have been cleaning up the showroom...


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