Posted by Anonymous
I want to thank Jason for his patience, kindness and determination in resolving my insurance claim this morning.
Lidija Kj.
Geico customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Geico.
19
Apr
27
Oct
30
Apr
Posted by Anonymous
I have no words for Geico. Every few months they increase my premium. When calling to ask why this occurs, the representative stated that the medical coverage went up in my zip code, so my premium went up "just in case I get into an accident." So it's completely warranted to charge me an extra $10 for this reason? I found this insane and let the representative know that I would search for different insurance if this is what is going to happen every two months. I've worked for an insurance company for 6 years and never have I heard this before. I will definitely be looking for different insurance.
30
Dec
Posted by Anon
Geico Claim#: ???. Was in an auto accident on 11/1/2015 and was not my fault. Geico was informed about the accident but since it was not my fault the claim was with Progressive the other driver insurance company. On 11/9/2015 Progressive report was "Good afternoon mr. xxx, based on our estimator and supervisor your vehicle has open damage to inner structure and inner structure and front and rear suspension. We were not able to teardown vehicle because of the 10k limits". As of now not sure why Geico is try to repair my car which has major inner front and rear structure damage. I am still waiting for Geico on date when car will be totaled or repaired.
26
Aug
Posted by anonymous
GEICO is the worse company ever. I've received poor service since I've had them. I got in a car accident and they want to give me a back a car that can't back up. I will b switching insurance companies asap. They don't wanna repair my car and don't wanna pay for the rental they gave me nor even contact me about what the status is of anything. Take it from me please don't get insurance with geico.
22
Mar
Posted by Anonymous
I had a horrible experience recently at a Geico pro shop where my friend got her car fixed. I was with her when she picked her car up. I was shocked at the way not only was her car horribly supposedly "fixed" I'm no expert but could tell parts did not match and the color was off, but honestly what was worse was the way the shop was , I saw and heard managers screaming and yelling at employees calling them names I can't even repeat and using language I wouldn't use on my worst enemy. As a Geico customer as well as my friend I'm glad I experienced this because I now know I will never bring my car to Scottsmans Autobody in Mt. Sinai NY
05
Dec
Posted by grumpydan
My wife had a accident three weeks ago and not only have they not approved her pain medication that have delayed physical therapy. Our policy state we don't need pre-certification within ten days of accident but service representatives say we do. And still not approved, first they say a digit was missing from the claim number, then they said the prescription was written wrong. This is ridiculous. When we call we get the runaround or voice mail. I have a feeling that they won't pay the emergency room bill either! I've been a customer for over 20 years, not for long.
01
Dec
Posted by Anonymous
I have been a customer for over 30 years and I have never seen such terrible service as your customers get in Panama City ,FL Your Geico. customers wait in line while the employee's talk on the phone, sit at their window closed desk and just plain treat customers like we will wait on you when we want to and if you don't pay we will just cancel your insurance. you need a new manager there ASAP.
I am sure other insurance company's may want my money.
06
Oct
Posted by Korey
Called in to add a snowmobile to my policy and ask if there was discounts for getting married first. She asked me my girlfriends name, DOB, and D.L. #which I didn't have. The lady said you owe 20 dollars more per year. I said for what I didn't change anything?
I said she's not driving my truck now and never will. I just asked you if there was a discount for getting married that's it. I said I'll cancel before I pay that.
She asked me if I wanted to cancel and I said yes if your changing my policy without my concent. I said you don't even know if I'm married or not. She then said we could charge you with Insurance fraud then. I was pissed then! I pay all 6 months up front so you would think they would want my business.
She then put me onhold for 15 minutes to piss me off before I hung up the phone so I called back and talked to someone in a different state which said my policy was canceled starting tomorrow. What a disrespectful company!
Nobody would give me her name to file a complaint because it's her ID# that's in the computer not her name. What a horrible experience!
24
Jun
Posted by Anonymous
This is pure BULL! Geico's phone lines are in a loop. No matter how many times you press "0" for an operator, the message begins again. After four "0" presses, they disconnect you with a very curt GOODBYE.
There is no way to reach a live person unless you know their last name, which the reps don't give to you when they call. The extension number given by the rep isn't recognized by the phone system either.
Amazing that it's taken nearly three months to settle a claim for $155 which was caused by the failure of one of Geico's insureds to pay attention while driving. If they are going to scam you for this little bit of money, thank GOD this wasn't a major injury claim. We have given them a GOOD FAITH letter (after two months of waiting) for reimbursement and will be filing papers in early July against them.
06
May
Posted by Rochelle Drouillard
I was involved in an automobile accident twelve days ago.Pretty obvious whose fault it was,since I was rear ended.I have gotten the run around from Geico from the very next day when I called to report the claim to Geico. Unfortunately for me,I am suffering the consequences because the woman who hit me is insured with Geico.I have received the blanket response that the woman at fault is not responding,I have had to supply the police report,Because Geico takes a minimum of four weeks actually get one themselves.I have been without transportation for thirteen days now,and the only offer of a rental car,per their suggestion is to go through my insurance company.I believe that Geico is certainly hoping that I will not withstand the test of time,with the all to many references that I could claim this with my own insurance company.I have no intention of doing this,and I will fight with Geico every day until I get some service.When Geico suggests this,they certainly do not inform you that they can be exempt from paying my deductible,or guarantee that my rates won't go up through processing this claim myself.I have now been told,that this claim could take six weeks or more to process,And Geico cannot give me a rental car because the claim has not been processed.In the meantime,because my car is deemed not safe to drive,and it isn't,if I were to drive it and another accident occurred,Geico would be free of any responsibly to fix anything.Sounds to me like the perfect scenario to get a rental car.Oh,and I haven't mentioned,I was also told that I could get a rental car through my policy,but Geico failed to inform me that in order to do this,I would have to process the whole claim through my insurance company.i am going to report Geico to the BBB,and what a shame they will not stand behind their policy holders.I am going to be sure to tell anyone that will listen,about the run around I have received from this company.geico is not going to wear me down,to the point that I am going to file this with my insurance company.And although I was sent an email,that a representative would contact me within twenty four hours,that of course never happened either.And frankly,I find their staff is rude,and I cannot even count the number of times I have been told this is Geico's policy.And I am sure it is,so they will not have to stand on their responsibilities.I am going to get a rental car,and I am going to make sure Geico pays for it.It is quite clear in the police report,along with other statements who was at fault here.Accidents are a fact of life,but poor business practice is unacceptable.I would never consider Geico insurance after dealing with them,and certainly will not recommend them to anyone after this experience.And frankly,their customer service is lacking,to say the least Sincerely,Rochelle
02
Apr
Posted by Anonymous
WARNING, READ THIS and I AM OPEN TO ADVICE!! Where do I begin? On February 8th of 2014 I was involved in a car crash with a Geico client. She did not stop as she was pulling out of her driveway on a highway that has a speed limit of 60 MPH. I was driving NB and she was pulling on to the road going NB. This is a 4 lane high way which means two lanes go in one direction at a time. As she pulled out in front of me I made a split second decision to get into the left lane barely missing her back bumper. Despite my defensive, swift driving, she continues to merge into the left lane with me forcing me into the median where I hit a pole. Keep in mind she had a child in a car restraint in the back of her vehicle. She got a citation for failure to maintain proper lane, although she could have been written for at least 3 more tickets. Here's where it all goes down hill. I submitted a claim with Geico. Within the first 24 hours, Matthew Chandler, calls me with information regarding the claim. He states, that he has found that his client is only 75 percent at fault. I ask him how? He immediately ask me if my insurance company is going to take care of it. Followed by, putting words in my mouth by saying so you accept our offer?' Our first conversation is where I realized that Geico insurance plays dirty and are very very rude towards humans in general. Matthew had and still has no sense of what customer service is like. I denied his offer. So we fought back and forth for a couple of weeks. I asked in an email how I was still 75 percent at fault. He writes to me that his client said she pulled out on to the road and ESTABLISHED HER lane. She saw me coming up from behind her and then saw me get over and lose control of my vehicle forcing myself into the median. Well at 21 years old, as previous law enforcement, and a student getting a degree in Pharmacy, I know myself that if that were the case, she would not have gotten a citation at all. On top of that, Geico would not be liable for any damages that happened. So how does someone who established her lane get a ticket for failure to maintain proper lane? Lets keep in mind, the ticket was written off her statement to the police officer. I challenged this story as well with Matthew's so called boss, Joel. To be honest, I think Joel is fictional because every time I call to speak to Joel, Matthew answers or returns Joel's phone call. Matthew plays the role of an insurance adjuster, and a secretary all while being rude and degrading towards myself. I get denied any review that I have called in or emailed. I repeat I am 21 years old with a full time job and I am a full time student, I cannot afford to pay for the damages that have happened to my car. My insurance company requires a $1000 deductible. All I want is for Geico to pay for my vehicle, and all along the way I have been belittled, disrespected, and lied to with every phone call or email exchanged between Geico and I, in the last couple of months. Geico is also only offering to pay $1800 for the damages with their quote. My car is a lease and requires to be fixed at the dealership, the dealership quoted me a cost of nearly $4000. Which would mean that more money needs to be spent. All I want is my 2013 car to be fixed by Geico because I believe it is 100% of their client's fault. I attempted to avoid the crash one time before she made another bad decision. If anything, I deserve a pat on the back for being a good driver. I told Matthew Chandler he should thank me for not hitting his client going 60 MPH because I could have killed her, her child, and myself. The only thing that I have done in my favor is to get 3 of my friends who are still under 25 to cancel their insurance policies with Geico. Average $200 a person per month, and that is equal to $7200 a year that Geico will lose because of this one claim. What really irks me is the POOR customer service that Geico has given me. And once again, the way they talk to me. Lastly, What does someone like me do from here on out besides preach to everyone of my last friends and people I come in contact with to cancel their insurance policy with this company? All I need is for my car to be paid for and fixed. It has been close to 2 months and I am still out of a car. I need help, and advice. If you cannot help, please take this into consideration when finding a new insurance company. Geico is not the way to go. I have Statefarm and they company has treated me great. I would rate Geico at a negative if it were possible. Think about if Geico was doing this to your kids or your grandchildren. Nobody deserves to go through this especially when they are not at fault.
If you have seen this before, it is probably because I have posted on at least 10 websites.
I am tired of the poor customer service, the lying, the disparaging comments, and the impolite tones I have received from Geico.
31
Jan
Posted by lovelyprincessrenee
Used the instructions here and they worked perfectly. I was only on hold listening to music for about 30 seconds before an agent came on. Got my car insurance adjusted and lowered due to planned non-operation registration of my car for a few months while I am out of state. Thank you Contact Help for getting me to an actual live human being!!!
27
Dec
Posted by sonny
GEICO is ABSOLUTELY the WORST insurance company for HOMEOWNERS. I was with allstate for 35 years never had a problem. So I mistakenly decided to change to GEICO/Travelers. After remodeling my home they cancelled me on a STEP to an OUTBUILDING (aka SHED) Keep in mind this shed holds a 60 dollar lawn mower. GEICO made this decision from a DESK in another STATE.... Mind you I have never had a claim with allstate in 35 years. GEICO lost a good auto policy and a good customer. WHAT A STUPID COMPANY
19
Dec
11
Sep
Posted by vatarcadia
Claims team,
Because of the fact that you're offering me less than it will cost for me to complete my medical treatment you leave me no chioce but to hire an attoney. I find this to be insulting! I started this process NOT wanting to get the courts/attorneys involved thinking the insurance company (Geico) would take care of me, apparently I was sadly mistaken! I tried to do the right thing and your company is not doing right by me.
Vikki
30
Aug
24
Apr
Posted by Not a Gieco Customer
I had to file against one of their drivers for hit and run. Their adjuster was rude and essentially called my classic car a POS. I had to argue with him just to get his estimate and get the car fixed which still is not and that was 4 months ago. I told them that I was going to sue their customer and bring them up on criminal charges for hit and run, he and his boss just said that that was my choice. Sounds like Gieco really cares about their customers. My guess, if their customer has a worse record, they raise the rates and make more money for Gieco. Glad I have someone else.
19
Apr
Posted by Anonymous
I Had The Worse Service With Them. The Auto Adjuster From 100 Industrial Way Pa . Was Just Aweful . She Couldnt Explain Anything And Was Very Distant . Didn't Tell Me How Anything Worked And Said Its Just All In The Papers And Repeated Her Self When I Asked Questions . Never Made Me Feel Comfortable , She Never Told Me Information That I Was Asking . Told Me To Just Have The Body Shop Deal With The Issue. I Left Angry And Confused . She Didnt Even Catch All The Damage I Pointed Out And I Had The Body Shop Have To Verify The Damage. She Also Wrote All The Labor Times Wrong And Body Shop Was Even Taken Back By The Estimate. The On Line Service Never Returned Any Information And The Phone Had Way More Support And Was Way More Understanding But Over All This Was Just The Worse Experience To Have For Someone Thats Insuring You. It Was More Like A Fight To Have Insurance Help You And Not Them Working But Me Working To Just Get The Job Done Correct.
28
Feb
Posted by Anonymous
This company is the worst insurance company, Please do not deal with them!!!!! The adjuster who took care of my wreaked car knew more about what had to be completed than the customer service people who I dealt with on the phone. I was getting a run around, stated they could not do anything because they are a third party company it was up to me to get all the information they needed for the wreak. What am I paying them for-- oh yeah, now I know way they are so cheap!!! They don't work!!!! Believe me I will do everything in my power to spread the word on how bad this company is!!!!!!!!!!!!
20
Feb
Posted by [email protected]
Horrible they said one thing on the payment they were taking out of my account then took that plus 300$ more!!! Called they said sorry ma'am can not do anything. I said I authorized 68.75, that's it they again said sorry can't help you
18
Dec
Posted by HRAVENSFARMER
I THINK THIS IS SLOWEST INSURANCE IN CLAIMS I EVER SEEN,I WAS HIT,TOOK 45DAYS TO GET HELP,THEN HE RODE OUT TO MY HOME WROTE CHECK WHAT HE THOUGHT AND LEFT. I WENT STRAIGHT BODY SHOP,STILL NOT FIXED SINCE OCT.THIS TEAR 2012.NO CONTACT NOTHING,AND THIS TRUCK IN EXCELLENT SHAPE,NOW I MUST FIGHT DIMINISED VALUE,THEY WERE HORRIBLE THROUGH WHOLE THING,I AM READY GET LAWYER,AND I HATE THAT TOO!!
10
Nov
Posted by jemahone
I was insurance shopping on the internet and checked out Geico. I went through the process and was given a quote of $700 for 6 months so I put my info to process payment. A revised quote came back at $3700 for 6 months. I have never, nor would I, ever pay this much. I hit the wrong key and payment was processed. MY STUPIDITY! I called Geico right away and they said I had to submit paperwork and then wait 7 days! I told them it took 30 seconds to take my money and now you're going to take 7 days. BS! I disputed with the bank. What a friggin nightmre...I hope that Gecko gets run over
08
Nov
Posted by Mary K London
I cannot get a response to my request for a refund of premiums for 2 years that Geico should not have collected from my bank account. Policy Auto Ins.
Recently I filed a claim and Geico said that my insurance wasn't valid because Travelers were already in place when they granted and collected the insurance premium, renewed automatically and continued to draw from my account. I was told that my premiums would be returned. This was over a month ago. I've called and written. No response.
19
Oct
Posted by Anonymous
absolutly the worst service i have ever had to deal with. i spent over 3 hrs on hold and beign transfered to other departments. i have use this company for over 8 yrs on and off and never had this problem. i will never use yall again. i am going to continue to spread the word of how horriblly i was treated and how bad the service was. i pray that no one else ever has to deal with what i have just went thru
