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My wife had a accident three weeks ago and not only have they not approved her pain medication that have delayed physical therapy. Our policy state we don't need pre-certification within ten days of accident but service representatives say we do. And still not approved, first they say a digit was missing from the claim number, then they said the prescription was written wrong. This is ridiculous. When we call we get the runaround or voice mail. I have a feeling that they won't pay the emergency room bill either! I've been a customer for over 20 years, not for long.


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