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This is pure BULL! Geico's phone lines are in a loop. No matter how many times you press "0" for an operator, the message begins again. After four "0" presses, they disconnect you with a very curt GOODBYE.

There is no way to reach a live person unless you know their last name, which the reps don't give to you when they call. The extension number given by the rep isn't recognized by the phone system either.

Amazing that it's taken nearly three months to settle a claim for $155 which was caused by the failure of one of Geico's insureds to pay attention while driving. If they are going to scam you for this little bit of money, thank GOD this wasn't a major injury claim. We have given them a GOOD FAITH letter (after two months of waiting) for reimbursement and will be filing papers in early July against them.


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