Posted by Pamela
I cant get through to talk to a live operator I need a valed phone number the phone number is not a good number please use a number that is goes to a live operator
Esurance customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Esurance.
14
Oct
09
Jul
Posted by A Unhappy customer
This company is full of bull crap! The customer service reps are very rude and need to be retrained on a lot of things. I got transferd to 5 different departments that's NOBODY CAN HELP ME IN! When I finally did get to the correct claims department the lady Sarah hung up on me and was rude. They told me that they took the false hit and run accident off my report but it's still showing up! I shouldn't have to be on the phone for 2 hours getting the run around with rude ass customer service reps. Who can't even give you the correct answers to your questions and concerns I have. Y'all need to do better. This is one of the reasons why I'm leaving Esurance. Y'all SUCK
16
Feb
01
Jan
Posted by Anonymous
Tried to call Esurance on 01/01/2015 Granted I know this is technically a holiday however it says they are here for us 24/7 so, when I called; I thought I might get to talk to someone but I was wrong-No Answer?? after holding for 23 minutes I hung up. If the wait was going to be longer maybe they should have a recording stating so. 24/7?-Just another company stating info that is not correct. Think I will go to Safeco they answered...
10
Jan
24
Sep
07
Jan
29
Jul
Posted by Anonymous
i loooove how every month they are real quick to take the money out of my account but have yet to send me an insurance card or any written document of my account. account was canceled and they STILL took a payment out, overdrawing my account 3 times because this crap came out!!! gotta love it!!
22
May
Posted by Anonymous
Dont waste your time with these scammers everything is fine until it comes time for them to back up your policy that you have been paying for for years,
then they make work for your claim by calling you a liar on everything, and replacing your parts with crap. to make a story short you get what you pay for.
