Estee Lauder customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Estee Lauder.

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10
Dec

Posted by Anonymous


on 12/10/17 at 9:29AM

the people who answer your customer service phones don't know your products at all. it's pitiful. i had a whole new bottle of white linen body lotion taken at the airport because it was too big. $70 bucks up in smoke! i called to ask if it came in a smaller size. i was told a travel size was available as part of a gift package from you, but i had to pay $69 for the gift!



this was after calling twice and finally educating the C/S rep on this particular one of your products! she had no idea what i was talking about, which is why i hung up the first time.



I buy tons of your stuff every year. can i just buy a travel size tube of WL body lotion for my next flight? seems only right, given what i buy yearly from you.


thanks, Carol LePere

02
Aug

Posted by Anonymous


on 8/2/16 at 4:15PM

Eye liner doesn't work properly Need to swap for one that does Domt have receipt Bealls in Bryan Texas

06
Mar

Posted by DBlasic


on 3/6/16 at 8:19AM

To whom it may concern: I have been using estee lauder fragrances for 40 years now. My favorite Azuree! I almost went ballistic when it was rumored many years ago that it was not going to be made available any more. Happily that did not come to pass.

What I really would like you to be aware of is this: my husband who has been buying me Azuree for 30 years now, went to Macy's (Hicksville NY) Estee counter and the girls there told him they never heard of Azuree. I'm aware that it has been around for a long time, but if you are representing a company shouldn't you be adept at what you are selling? Embarrassingto say the least. It was a birthday gift for me. Luckily the women in Roosevelt field did not have the same problem.

Sincerely

Diana Blasi

28
Dec

Posted by Anonymous


on 12/28/15 at 9:34PM

Estee Lauder Soft Clean Tender Creme Cleanser was the best cleanser I have ever used. I am 80 years old, but people have no idea I am this old. My daughter used this cleanser also. What idiot discontinued this wonderful product? I used it for so many years. What you offer now is the same waxy tacky tube stuff that is offered by Lancôme and Clinique. Had I known you would discontinue this wonderful product, I would have stocked up. I am thoroughly disgusted with Lauder over this. You need to put this product back into your line, place it so that people can see it, and market it! You had a unique product; now you have what everybody can get at the corner drug store. I always had to ask for it; it was always under counter...out of sight.

12
Mar

Posted by Anonymous


on 3/12/15 at 4:51PM

Sick of finding no products in store here in Simi Valley California Its a constant - here you are running a promo snd no one can find the product - all out is the familiar refrain at the counter snd its been like that for years
Asked why snd am told buyers are told needs snd they ignore employees requests so I thought it was time a customer contacted you
I'm done - I am weary of your lousy customer service and it's been like this for years today we spent 45 minutes looking for the large size of makeup river that comes with the kit snd none in entire store. As I said this is always the case and perhaps it's time you fired your buyers and found someone who can do the job properly.

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