Posted by Anonymous
the people who answer your customer service phones don't know your products at all. it's pitiful. i had a whole new bottle of white linen body lotion taken at the airport because it was too big. $70 bucks up in smoke! i called to ask if it came in a smaller size. i was told a travel size was available as part of a gift package from you, but i had to pay $69 for the gift!
this was after calling twice and finally educating the C/S rep on this particular one of your products! she had no idea what i was talking about, which is why i hung up the first time.
I buy tons of your stuff every year. can i just buy a travel size tube of WL body lotion for my next flight? seems only right, given what i buy yearly from you.
thanks, Carol LePere