Posted by Anonymous
my celluar one phone number is not configuring with my celluar one phone number
Cellular One customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Cellular One.
06
Dec
15
Jul
Posted by unhappy
I tried to get phone service with Cellular One in Alexandria, LA. Bud was supposedly the manager there. They charge me for restocking fees, equipment charges and phone service for two lines for three days (one of days was a Sunday) which I never had phone service other than in their office or within one mile from office. I live over 30 miles away from the office. I would recommend new management in Alexandria office as well as no one in Avoyelles Parish, LA to not try to get service with Cellular One. Also would like my full refund as promised by associate. Don't be scammed by not reading small print of a contract that they don't tell you that they charge what they want.
12
Apr
Posted by Patsy
I have had cellular one for about 11 Yrs. and never had problems with it until they went 4 G and since then nothing but problems. Dropped calls, static, fading in and out, phone shutting down, etc. I have complained and complained. I always pay my bill on time and this is the service I get. My sons have separate contracts, with 4 each on theirs, I have 4 lines on mine and together we pay over $9,000 a yr. for phones and this is the service we get. I have complained and complained and no solution. They first said it was the samsung phone so they gave me a motorola and it does the same thing. I think it is Cellone and their service. Then now they want to switch me to a samsung again and it would be a used one. I am going to go get legal help because they are not living up to their contract. It is not right. I will never go with them again, once I get out of this!!!!!
28
Dec
Posted by precious
I have two cellular one phones. One phone was an add a line for 9.99 per month. I asked when can I cancel the 9.99 line and I was told that It was not under a contract but when I wanted to turn the phone in, I was told that I had to wait until 2014 because it was under a contract. Also I was having trouble with my main line. I took the phone in for service and to fix the service the gave me a new phone and switched the contract over to the 9.99 line. The line that I was not having any issues with. Now I am stuck with a phone that I do not need. I have decided to not pay the phone bill and let them sue me. I can buy me a phone from wal-mart with no contract.
01
Jun
Posted by ChrisR
Right there with you! I have their internet services, which work fine, when they are working! Problem is, they are down more than up, and all they want to do is blame your end, which in my case has been 1 time in the past 6 years! I am so sick of them saying that they have up to 72 hrs to respond to an issue when THEIR policy clearly states that they are to be in contact with you within ONE business day. 99% of the time they work remotely, never actually appearing at your place, and then call you days later to tell you they made some change on their equipment. But don't forget your payment, or they can conveniently shut you off INSTANTLY! We definitely need more ISP's in our area!
06
Mar
Posted by Anonymous
I love cellular one prices but hate there service they provide. When I make or recieve calls the person on the other end cann't hear me my phone starts to fade out. I am so sick of the technicians and someone will get back to you. They have false advertisement, and can't seem to fix my problem,but they have there hand out every month wanting money. To cansel my contract they want 175.00 per phone which I have 2 what A big expense for service they can't provide. I have complained to everyone I know including better business bureau. Hopefully soon I can be done with this problem the next step is getting an attorney and fighting the contract out in court on cellular one expense.
