Cadillac customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Cadillac.

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13
Dec

Posted by Anonymous


on 12/13/23 at 12:46PM

I had driven a Cadillac for the yrs 87, 97, 96, 01, 06, and the worst one 2013. I missed being a Cadillac owner to the point I gave the Escalade ext a test drive. The vehicle is beautiful looking. The technology is superior. The ride started out better than I expected, until I drove on a road that did not give its best. At that moment I knew what it really was, a truck. I really like the ride of a long wheelbase road sedan. I feel so hurt that I have to purchase a true road sedan from BMW. I drive everywhere I go. Coast to coast. I put a lot of miles on each Cadillac I've ever owned. I feel that I have been abandoned by the car that described me on the road. I just wish you would reconsider building a long wheelbase road Sedan to compete with the BMW 7 series. I actually love my 7 series sedan, but it's not a Cadillac

23
Feb

Posted by Cher


on 2/23/18 at 6:37AM

Regarding Cadillac 2004 CTS V63.6. My Son almost died! I want compenation!Due to malfunction undetectable. Stalled while driving, starring wheel locked and breaks, car accelerated. This happens before when I was driving. This time the car locked up and ended up in a ditch during a turn! Lost the vehical, my son almost lost his life!Previously we had the vehical inspected several times and nothing was detected. SECURITY ALARM INDICATATER LIGHT FLASHES.THIS TIME THERE WAS NO RESTARTING THE VEHICAL. TOTALED OUT.What price due you put on a disabled persons life, and all the expense that goes into trying to fix the problem when it was never repairable or could not be detected. Do I just have it towed? Please contact me

29
Nov

Posted by Danielle


on 11/29/16 at 11:49AM

GM needs to make a better product!!!! I've owned 2 CAD ESCALADES over the last 10 yrs. My current 2010 Cad Escalade had an issue with the dash (the portion closest to the windshield) splitting in 2 places for what appears to be no other reason than hot & cold affecting it. It had under 60k miles when this started and will cost me approx $475.00 to fix!!!! The dealership I was referred to said they have seen A LOT of this with Escalades and so far, CADILLAC hasn't covered the cost of repairing even 1 of them (through that dealership). I recently signed a petition (along with a thousand others) to sue Cadillac for this defect. Its just absurd driving a $72k car with a dash flapping around! If they don't cover this I will NEVER buy GM again!

27
Jul

Posted by Anonymous


on 7/27/16 at 5:48PM

Bought a Cadillac from Moore Cadillac in Chantilly, VA They sold me a car with a 30 day warranty. Two days after I had a small problem with the car I took it in.The sales manger Tony who gave me the 30 day warranty told me there was nothing he could do but he would fill my gas tank up. They got me this time but never again and I will spread the word.

28
Apr

Posted by Greg Franco


on 4/28/16 at 8:15PM

I just bought a 2008 CTS 4. How can I tell what option packages/groups are on the car?

20
Jan

Posted by Anonymous


on 1/20/16 at 3:28PM

Cadillac, please do your dealer and your brand a service by getting Cadillac of Novi to include a female in their TV ad showing their new car sales people. Thank you, Pete Effinger,

20
Feb

Posted by Mechelle


on 2/20/15 at 7:25PM

I own a 2003 Cadillac escalade, I've had a battery drainage problem from day one. When I purchased the truck used, I bought an extended warranty , the instrument cluster had to be replaced an I had to purchase a battery. After truck sits more than 2 or 3 days, something drains the battery. I took my truck to the dealership here in Va, after further research I told them of my findings only to tell me there were no recalls for the battery drainage on my year truck, with the plant information were my truck was built.I was told my truck year wasn't affected by the recall.(please help), I have replaced my batterery 4 times already in 3 years.Please follow up with feed bac please to this issue. Others have complained of these same drain problems as well as my power windows, clock reflects 12:00, as well as my CD player an power seat stop working. Each time I've replaced the battery at SEARS they stress its an electrical issue of something killing my battery.

23
Sep

Posted by Sophal


on 9/23/14 at 6:28PM

Hello sir



I bought my car Cadillac BLS 2007 , its engine 1.9 diesel. The car imported from Germany . Now my car has an accident and damaged all from parts ( hood , bumper, lights , grill, fog lamps , AC parts , fan ... ) I really need to buy such these parts to repair my car but I don't where to buy it because this car had only one in my country . Pls help me thank

12
Apr

Posted by Anonymous


on 4/12/14 at 5:23PM

I just got stucked in my Cadillac cts 2007 model!!!! I couldn't turn it off or open the doors or windows!!! I have never been so scared. Y'all need to now about this problem before a death is on your company's hands

11
Oct

Posted by Anonymous


on 10/11/12 at 12:16PM

I feel Cadillac management should be told how inept and frustrating their customer service specialists appear to be! In trying to track my new car order,I was given telephone number:. I was given a request and told to use that number for updates on my car's statis. I left three messages on different days requesting return calls that I never recieved. I then tried another service specialist who gave me bad information and promised that my initial contact specialist would call back immediately... NO CALL and it's 24 hours later. Next, I called and asked to speak to a supervisor and was left on-hold for 20 minutes. No one ever reponded. My dealer was finally able to get me some answers! This is certainly not good customer service, particularly for a regular Cadillac customer!

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