British Telecom customer service

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Customer Service

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Phone: 0800-800150

  • How to reach a live person:
    • Press * 0 whenever the recording begins. Should just take you a few times before the system gives up and transfer you to a live agent.
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User Reviews

22
Oct

Posted by The Tasty


on 10/22/19 at 12:55PM

We have had a BT Telephone for our business for a while now and we've just enabled Caller ID and we've connected the cables to our computer but it only shows the Caller ID some of the time. We believe the cable we have might be broken because we've already sent the computer to be checked to have it come back saying it's working as it should be. The Caller ID works on the telephone but the cable connecting it to the computer is most likely broken.

20
Sep

Posted by Anonymous


on 9/20/12 at 9:14AM

1. If I miss a call and dial 1471 I may be given the callers number. If I do not recognise the number how can I check who the caller is before I decide whether or not I wish to call back?
2. I am constantly being pestered by cold calls from what sounds like an Indian call-centre. If I dial 1471 I am told that they do not have the callers number. Is there any service or device available which can intercept incoming calls and block those that refuse to identify themselves?

Customer Service Ratings

Based on 143 votes.

3.0

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BT customer service news
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AI plays critical role in network security, according to BT boffin

5) customer service and marketing virtual digital assistants (or 'bots'). 6) Intelligent CRM systems. 7) Customer Experience Management. “The low hanging fruit seems to be chat bots to augment call center workers,” said Heavy Reading Senior Analyst ...

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