Asus customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Asus.

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Viewing Asus customer service reviews 1 - 25 out of 155
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18
Aug

Posted by ?


on 8/18/19 at 3:56PM

hello

I can t open the nvidi control panel because it says that theres is no installeded nvidia driver on the pc.its not true, i already installed the driver so i conected with the nvida and day said:
"From the report it seems that the onboard Intel graphics adapter is still enabled and could be the major cause of the issue. You would need to disable the onboard Intel graphics adapter in the BIOS and the Device Manager with the assistance of your motherboard / computer manufacturer before trying to install the add on graphics card and its drivers"
how can i disable the intel praphics adapter?

29
Dec

Posted by jm


on 12/29/17 at 3:28PM

please fix the drivers so all devices can be used(geforce drivers).

24
Dec

Posted by Gtx970


on 12/24/16 at 11:34PM

> Hi there, Merry christmas !!!

> And now is my problem with pci generation , make who can't help me to

> resolve this problem ?

> Problem is : After changing vga, before it was AMD HD6970 PCIe x16 gen2,

> now is ASUS 970 strix PCIe x16 gen 3.

> Motherboard is Asus P9X79 LE ( BIOS v.0405, i put the PCI lane in GEN3)

> Processor : IntelÃ?â??Ã?® CoreÃ?¢ï¿½Ã?¢ i7-3930K CPU @ 3.20GHz

> RAM: 16 GB.

>

> I was make with command promt as administrator in DOS - force-enable-gen3,

> but it still not have a results.

> In nvidia control panel and GPUz show the same PCIc16 gen2

>

> Or my processor will support pci e 16 gen 3 ?

19
Dec

Posted by Anonymous


on 12/19/16 at 3:28PM

I would not recommend Asus to anyone. I have been trying to get my note book fix for over 2.5 months and still is not fix

07
Oct

Posted by Anonymous


on 10/7/16 at 1:51PM

Your customer non-support is a joke and a not very funny one at that. I have been trying to get to someone to get a replacement for a t100 chi that is now at your shop for the 3rd time. It has NEVER worked correctly and is within a month of running out of a warranty. After talking to 4 people today 3 of them supposedly supervisors and being on the phone for at least an hour + we are now back to minus. Last conversation it was agreed that I would get a replacement computer. Now it seems like you are claiming that the computer is damaged, untrue, and I will not be getting the replacement computer you promised. Please help me get this cleared up as it is distressing beyond belief.

17
Sep

Posted by Anonymous


on 9/17/16 at 2:43AM

WAKE ON LAN stops working if computer has been off for a while (after ABOUT 8mins) and wont open anymore.

So it works fine for 7 MINs and after that no.

Can anyone help me? :(

I have win 10 and Asus Z170 pro gaming motherboard

02
Sep

Posted by Brem1234


on 9/2/16 at 2:04PM

I have had nothing but the run around from ASUS I need to speak with someone who can make a decision. Asus has had my laptop for 3 weeks and keep giving me BS as the status of the laptop. Will never buy another asus product because their customers service is horrible!!

29
Jul

Posted by Sunshine


on 7/29/16 at 2:06PM

I had five star customer service. It took three tries, and I was almost dishearted, until Javhon picked up the phone. First agent hung up on me, the second agent was so confused and unable to communicate in English and had no clue what I was even asking I hung up on him. Then I got Javhon. He listened, and he slowly, and patiently helped be update my internet adapters, and voila, I was online. And, he waited while I tried and waited until I gave him a thumbs up. So, my take on ASUS customer service is...if you get a jerk, hang up (politely if possible...it's not their fault, they aren't all good, that's all) and call again. Keep calling until someone understands your problem, then proceed. It's not a perfect compliment, but if you're lucky enough to get a Javhon or someone like him, you're day will be great. So don't sweat to small stuff. Hang up, and try again.

06
Jun

Posted by Anonymous


on 6/6/16 at 2:42PM

This is by far the most worse company. They refuse to fix products or even send back a broken board. Would not recommend to anyone.

24
May

Posted by HML


on 5/24/16 at 8:14PM

bought a asus zenphone max, after few months the phone starts giving problem after sending for service it is even worst, now both lines not usable, and the service is bad, not solving problem but try to get away with it, enough is enough wont buy asus product any more,

05
May

Posted by Anonymous


on 5/5/16 at 11:22AM

As soon as the warrenty ran out on my asus laptop the power plug went bad,
I've read on the web hundreds had this same problem with no offers to fix the
problem. Therefor I join thousands in never buying asus products again.

15
Apr

Posted by Toby


on 4/15/16 at 3:32PM

I have been trying to contact customer services for the past 2 days and I am an extremely frustrated customer. I purchased an ASUS T100TAR Book 2-1 and have had to return it to them 2 times for repair and yet again it's not working correctly! Customer service continually engaged and have left call back details for them to call me. As of yet still awaiting the call!

14
Apr

Posted by Anonymous


on 4/14/16 at 6:26PM

as tecnico no way to express how bad do their job
They know nothing else to say wait 24 to 48 hours for a response I'm in that waiting more than 8 days ago
first time I buy asus and final products and do not recommend anyone to not be in the situation I am

13
Apr

Posted by greg


on 4/13/16 at 12:35AM

HI! I would just like to ask if there is an asus service center in zamboanga city, philippines? My asus zenfone 5 lost its network signal all of the sudden while I was browsing my fb account. I tried rebooting it several times yet still there is no progress, I found out that my APN dont have list of the network Im using. Pls help.

28
Mar

Posted by Anonymous


on 3/28/16 at 8:40AM

Have had 2 ASUS phones. Thought the first one was bad. Thought I would try again just see if it was a fluke. It wasn't. I believe the second is worse than the first one I had. Never again!!!

16
Mar

Posted by http://www.imdb.com/name/nm30856


on 3/16/16 at 2:09PM

To whom it may concern



I need to have someone from customer service call me. I have made 30 calls trying to find out what happened to my computer and after 3 weeks of calling i was finally told that they can't put the memory back into the unit as promised. This is very frustrating to me. if i would have been informed of this from the beginning would not have wasted my time sending it in. I don't appreciate being lied to.



I'm a graphic designer for the movie business you can Google my name Apache Gonzalez http://www.imdb.com/name/nm3085658/ you will see the major projects i have worked on. for me not to have my computer available to me has cost me a lot of work and money.



516-500-1701

13
Feb

Posted by Yeechiann


on 2/13/16 at 12:59AM

Irresponsible staff after double deduction customer bank account
Never support or purchase any asus product anymore

03
Feb

Posted by peg


on 2/3/16 at 10:55AM

I contacted support last month because my Asus tablet developed a soft ware glitch. I bought it in December 2014, so it was 13 months old, one month out of warranty. The solution I was given was to have it repaired for double the purchase price. Hardly a viable fix. I am upset, because I researched this product prior to purchase, and it received high recommendations.
The item is an Asus 10.1 VivoTab TF600TL_- purchased on line thru Altatac on Dec 1, 2014. Purchase price $195.99. I wish there could be a simple inexpensive repair.

01
Jan

Posted by Anonymous


on 1/1/16 at 6:41PM

Have a asus netbookjust stopped working wont come on or charge bought it in june2015 is this still under warranty? Would like to have this repaired or anorher one bought it from qvc aww

24
Nov

Posted by Anonymous


on 11/24/15 at 10:21AM

I agree with all the other reviews. Customer support is terrible.
Robots. Can't reach anyone outside of the "support" team off-shore. They answer with robotic answers. They have held my computer hostage for over 1 week and will not send back quickly even though it was their employee who told me to ship it to them and it should not have been.

02
Nov

Posted by 34th street loop ne


on 11/2/15 at 11:30AM

Tried using their tech support, no good, needed a restore disk, told it was not available thru their estore, now I have a new desktop with no os...........buyer beware!

15
Oct

Posted by Sue Donim


on 10/15/15 at 2:08PM

Do not buy. ASUS custmer service is AWFUL. Have had so many problems with ASUS products in the past and getting the problems addressed/solved is such a waste of time. Never buying another ASUS product.

04
Sep

Posted by Shikz


on 9/4/15 at 8:34PM

The area where i charge My laptop is coming out so it not able to charge anymore what can I do, and do u think it still cover under warranty after 3

30
Aug

Posted by Anonymous


on 8/30/15 at 2:12AM

I am really very disappointed at your ASUS Z170 motherboards, as none of them provides at least one U.2 port for NVMe SSDs!! You have to use an add-in to an M.2 port in order to get a U.2 port and that is not the same, to say the least!



I would like to see ASUS Z170 motherboards with two U.2 ports for NVMe SSDs. The first motherboard maker that provides that will have my money.



I was lucky to find this way to reach you by email because usually you provide only phone numbers. Make sure that this comment page is also provided on

09
Jun

Posted by Anonymous


on 6/9/15 at 1:54PM

Below is the copy of my most recent email to ASUS tech support

Whomever it may concern:

At this point it appears that I have stopped receiving even to courtesy of an answer. Which was a small concellation for the total lack of support this issue has been receiving.
Now I am ballistic and I will make sure to do everything within my reacj to propagate your total disinterest in publishing corrupt BIOS for multiple high end boards, and will do this both within ASUS upper management and in the public blog realm to add to the hesitation people feel when it comes to you supporting your products.

Yours truly,

George O. Fuhrmann
Olivery, Inc.
Pres.

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