Ashley Furniture customer service

Ashley Furniture is a furniture retailer with stores in the United States as well as Canada and Asia. Ashley Furniture makes all of their own furniture for their stores. Ashley Furniture is a relatively young store having only been in business since 1997. Ashley Furniture offers customer service by email and phone support.

How to reach a live person:
- Press 2 when message begins
Hours of Operation:
- This information has not been added.
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Email:
- This information has not been added.
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Customer service link:
- Click Here
Main Company URL:
- http://www.ashleyfurniture.com
Description:
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User Reviews

Mar

Posted by Anonymous

on 3/16/24 at 12:08PM

I have been trying to resolve issues with Ashley furniture in Nampa and that claim headquarters hasn't responded in 2 weeks so we are not getting our money back from them for an order that is no longer available- we are still being charged for this. I will never shop there again and will tell friends and family that it is a company that doesn't resolve issues with clients that have spent thousands of dollars with them. Very poor customer service.

Aug

Posted by B

on 8/13/22 at 5:31PM

Hello,
On 6/13/2022 I purchased a sofa from Ashley Home Store 1070 N. Main Street Layton, UT 84041. I made the purchase and was told and given a form (attached) that said that I would receive a refund via Master Card within three weeks. Three weeks went by so I emailed to asked where my refund was? (attached) I was told to wait six weeks, so I waited until eight weeks with nothing from Ashley. I sent another email asking about the refund again and received nothing. It seems that they were counting on me forgetting or just plain fraud.
I would like help in trying to receive the refund that I was promised.

Mar

Posted by Don’t buy from ashley

on 3/11/22 at 12:19PM

I have been receiving emails to my Gmail account and my aol account for months . I delete the message and I give feed back when that appears . I have typed Ashley messages over 100 times stating to stop sending me this junk mail. I called customer service yesterday I spoke with a women named Brittny . She told me that she would take care of it for me. Well she didn't do a dam thing for me . I keep getting the emails for both of my email addresses. Thanks brittny for passing the buck like any person does at your company. Other times when I called I was told that there was a unsubscribe blank on a bun of the page there wasn't.if you people think that I would buy a thing from you. Oh I called today and I hit #2 on the prompt. It went right to asking me how well the r Representative did . I never spoke to anyone . You have the Worst customer service around . I am surprised that you are in business

Aug

Posted by bigmikehowell777@ Gmail.com

on 8/21/21 at 2:22PM

We bought a bedroom set about 6 months ago. We were supposed to receive gift cards or something for the purchase but never received anything

Nov

Posted by Sam

on 11/1/19 at 10:22AM

Ashley Furniture Store has terrible customer service staff. The receptions I have spoken with are not at all familiar with what they are doing. They are not trained well enough to deal with issues concerning clients complaints especially when they have the file in front of them pertaining to your account and things have already been documented and can not read what is on file. One receptionist did not know what she was talking about another receptionist claimed I had no account under my phone number. Then when asked to speak to a supervisor they give you a hard time not wanting to transfer your call. Sometimes conversation in frustration with them over 15 minutes trying to speak with a supervisor who may know what is going on. I had 3 tables so far and all three defected waiting on resolution but only getting the run around with Ashley Furniture Store. My last table was put on delivery truck with scratches on it and green tape showing the defects of the table. Yet Ashley Furniture Store expected this table to be delivered this way to the customer. The delivery staff took photos of it on the truck to show me the photos and said he didn't want to take this off the truck into my house. He was embarrassed he said to even have to tell me this as this is the third table I have been waiting on. The quality of this furniture is not there. With respects to the delivery staff thank you for doing such a good job. Ashley Furniture store customer support located in Winnipeg is dishonest . They make excuses for their errors. They deny you the right to speak with a supervisor when you feel they are not resolving the problem., and on top of everything they don't call you back the supervisor when you do ask for them to call you back.

View all 206 Ashley Furniture customer service reviews »

Ashley Furniture customer service

Customer Service

User Reviews

Mar

Posted by Anonymous

Aug

Posted by B

Mar

Posted by Don’t buy from ashley

Aug

Posted by bigmikehowell777@ Gmail.com

Nov

Posted by Sam

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