American Standard customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from American Standard.

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Viewing American Standard customer service reviews 1 - 25 out of 27
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13
May

Posted by Anonymous


on 5/13/23 at 12:05PM

My husband and I had a shower installed in February. We were told that it would take two to three days from demolition to installation. However, it took SIX WEEKS because the shower door was not measured correctly. TWICE. Since then, the door handle has come off, the screws are literally falling out constantly, the floor "gives" every time we step on it, and there is a constant leak from the bottom of the shower door. The painter who filled in the color on the walls around the shower said it was the shoddiest workmanship he had ever seen. Last week, I had a plumber here to repair an outside hose faucet. I asked him his opinion. He pointed out so many flaws in the work and asked us how much we were charged for such a terrible, unprofessional job. I was embarrassed to tell him. Meanwhile, my husband has called customer service 3 times. To no avail. And by the way, we were given a LIFETIME warranty on parts AND labor. What a joke. I tell everyone I know (and especially friends who are in the process of building a new home) to stay as far away from ANY American Standard installation, product, or salesperson. This has been the worst mistake that we have ever, ever made as homeowners.

29
May

Posted by Penny


on 5/29/22 at 10:46AM

I purchased a new American Standard AC 6 years ago. A few days ago we noticed the unit wasn't cooling properly and so I had a tech out to diagnosis the problem. The coil is leaking and will need to be replaced. Now we will be pu t over $1150.00 to have it repaired. Incredible since I spent over $10,000.00 6 years ago. I was told at the time I replaced my unit that American Standard was the top of the line. Not impressed. My husband and I are retired and he has cancer. I have arthritis in both knees. The expense of having this unit repaired is difficult on us. Surely American Standard can help us. At this writing it is 90 in our house.


So, the bottom line is that I wouldn't recommend your product.

24
Jul

Posted by Estelle


on 7/24/19 at 12:56PM

Worst Customer Service Ever!!!! Even Has Direct Tv Beat -- And They Really Suck! I Really Can't Speak To 'customer Service' Per Se, As I Spent 20 Mins On Hold --- Three Times -- And Finally Gave Up!!!! It's Really Unfortunate, Because Their Products Are Top Shelf....they Need A Better Way To Set Up Customer Service....perhaps Several Phone Numbers? More People?

18
Jun

Posted by Anonymous


on 6/18/18 at 10:16AM

This has got to be the worst customer service that I have EVER experienced. I have contacted American Standard on at least 3 occasions. I have had to wait on hold to talk to a representative for OVER AN HOUR each time. Each occasion, the representatives was not knowledgeable. The last time I spoke with American Standard, the representative raised a ticket number #1419588 and asked me to send pictures of the issue. 11 days later, I still have not received a response and I am on hold again.

01
Nov

Posted by Anonymous


on 11/1/17 at 10:11AM

I have been a plumber for 40 years and your toilets are absolute junk,they require constant maintenance,I have had leaks through the porcelain tank against the wall,(very hard to detect with a half inch clearance).Will NEVER buy another american standard product EVER! and I tell all my customers,if its american standard I refuse to install it

07
Aug

Posted by Anonymous


on 8/7/17 at 2:08PM

can you find me 2 heater for American standard air conditioners part no#

01
Mar

Posted by Villagesongbird


on 3/1/17 at 7:58AM

Called American Standard 3 times yesterday to get basic assistance about parts needed to install a new shower/tub faucet (which diverters, which trim can work). Each time got a rep that seemed completely disinterested and lacking in knowledge. One of them said don't you have a Ferguson near you - just ask them! When I get 3 people with the same attitude, makes you wonder about the product. Their reps need better technical training AND customer service training. Ended up calling a local supplier and, yup, they answered my questions right away!

10
Jan

Posted by Julie


on 1/10/17 at 2:29PM

I'm just wondering if anyone else has a problem with their toilet handle on the newer American Standard toilet? It is so slim that my hand slides off before it flushes and the end of it is sharp so it hurts my hand! Ugh! Terrible design.

10
Jan

Posted by Julie


on 1/10/17 at 2:26PM

I'm just wondering if anyone else has a problem with their toilet handle on the newere American Standard toilet? It is so slim that my hand slides off before it flushes and the end of it is sharp so it hurts my hand! Ugh! Terrible design.

04
Nov

Posted by Sinclar


on 11/4/16 at 12:31PM

Called customer service for HVAC, with question about installation, said they would not be able to answer a question about improper install. I just had to trust my installer.?

28
Nov

Posted by Anonymous


on 11/28/15 at 8:11AM

Four years ago we replaced our 17 yr old Trane AC/Heating system with new American Standard equipment. It has been performing flawlessly and much more efficiently. However, a problem has developed which is going to be very expensive to fix. The evaporator coil has to be replaced due to rust and corrosion of the galvanized metal frame. The part is under warranty, but labor to replace is $1000. I was told that this coil is now totally aluminum, instead of copper and steel and should not rust or corrode. But, I am still stuck with $1000 bill, the very reason I replaced my old system to avoid. I hope I reach a sympathetic ear with this comment.

09
Nov

Posted by Anonymous


on 11/9/15 at 8:35PM

Yes I am installing a american standard ovation shower door in a american standard ovation shower surround it would be nice to have a illustration of the door in the surround your instructions don't help !

03
Nov

Posted by Anonymous


on 11/3/15 at 3:30PM

I've been fighting with a poor flush valve assembly design (Champion 3). We bought two of these toilets because they were supposed to be the best American Standard (AS) had. The rubber seal on these assemblies leak. When you replace the seal it might hold water for a while but eventually you will hear the toilet running. When I called customer service the first time they said it was a known problem and I need to buy a new Champion 4 assembly (even recommended Amazon.com for best price). When looking up the part I read reviews that said AS sends new ones because they are Champion 3 was a known issue and warrantied. Called back and they said no problem but they needed receipts. Found my receipts from years ago and called back - this customer service person said there were no problems with the assemblies and that I was probably using the wrong seals. She was very rude! Guess I'll buy Toto toilets to replace. American Standard has lost my respect and future business.

03
Dec

Posted by Anonymous


on 12/3/14 at 8:11AM

Yes I agreed with the abow comments, americain standard customer services
are rude and don't know what they doing. I asked them to send bathroom sink handles to replace the one s that we had about four years. They sent me one handle with missing parts. We tried to fix these handles numerous times before we called them. We hurt our back from going and removing stuff from under the sink. With the missing parts made me very upset. We had to wait about 2 weeks to receive another one. I would never buy americain standard again. I like the home depot stuff, they have no problems to replace anything and are very helpful.

28
Nov

Posted by Anonymous


on 11/28/14 at 6:59AM

I have 2 cadet 3 toilets that ghost flush every 30 seconds I need to talk to someone about a fix ASAP!!! This is making me very unhappy!

04
May

Posted by DIY'r


on 5/4/13 at 8:08PM

After numerous DIY attempts to install a Cadet 3 toilet & a resulting leak each time; paid a plumber to install. It leaked for plumber also; he determined the mould pattern on the bottom of the bowl was defective / locations where it was missing completely so a wax seal could not take place; thus a leak. I contacted ASB customer service & they hide behind the legalese of their warranty & will provide no reimbursement. Am not sure how a warranty against failure can be applied to a product that failed before it was even off the assembly line? Do not buy a product from this company.

23
Nov

Posted by SONNYG


on 11/23/12 at 11:35AM

CALLED AMERICAN STANDARD TO ASK WHAT THE NUMBERS STAMPED ON THE INSIDE TOILET TANK MEAN AND WAS TOLD NO ONE FROM AMERICAN STANDARD COULD TELL ME WHAT THEY MEAN.THEY STAMPED THEM ,BUT DON'T KNOW WHAT THEY MEAN OR STAND FOR. LOL

TIME TO BUY ANOTHER BRAND!!!!!!

31
Oct

Posted by michele


on 10/31/12 at 7:33PM

I purchased 2 American Standard toilets one has leaked continuously for over 6 months since installed. I have spent more in plumber service fees than the $386 the toilet cost. Customer service representatives were rude. I finally had a service manager agree to send me a new tank. Over night shipping. Took the day off work and paid a plumber to install it. The tank did not arrive

When the tank arrived and was installed it continues to leak. I would like Don Devine CEO of American Standard to make this right. Either refund for the cost of the toiilet or send and pay for the installation of a new toilet that does not leak. Michele. I have a referenced service call

06
Apr

Posted by Sandy


on 4/6/12 at 9:03AM

If I had read these reviews first, I would have certainly chosen another brand. I have just installed two American Standard toliets to replace 30 year old ones. The first one came in fine. The second one took four trips to the retailer to finally get a usable toliet. The first two bowls were broken upon shipment. Then the tank did not match the bone bowl and the tank lid was a third color! I got no special service even though I waited WEEKS to get my bathroom in working order. American Standard has NO customer service.

27
May

Posted by JKR


on 5/27/11 at 12:42PM

The website said to contact customer service
if
no rebate
information
is listed for your state.

I live in IL.
I purchsed the Clean
2514.101,2517.101
TOILET
to replace a 20+ year-old toilet.

I LOVE it!

Is there a rebate?

08
Apr

Posted by [email protected]


on 4/8/11 at 1:15PM

terrible, after months of getting wrong parts finally got right only to find housing of faucet deteriorated where o ring sit. told me that was impossible, mailed pics.told me the housing was not lifetime.I know it was lifetime because that is why i bought it.declined!!! NEVER AGAIN will they see any of my money!!!!

23
Aug

Posted by Lee


on 8/23/10 at 9:02AM

Terrible service. Long wait. Finally connected and told rep I had Crane 19" round sink from 1980's and wanted to know if they could give me any information such as specs because we were remolding and wanted a comparable but different color sink. I had what I think was model number. Woman I spoke to (Amanda) said no info. Data only available for last 15 years. Asked her to look if the original sink was still offered. She refused. Asked several other questions, She refused any help. Politely asked to speak to someone else, she said to call back. Politely asked to speak to her supervisor. She said she would take message. Worst still, turns out that Crane/American Standard has 4 round 19" sinks per their web site. She never mentioned them. I think I will buy Kohler or some other brand.

19
Jan

Posted by Anonymous


on 1/19/10 at 7:46PM

this is crap, i agree i have been phoning for 4days and have never had anyone pick up yet and i have stayed on for 1/2 hour everytime, great customer service

19
Jun

Posted by larsmitchell


on 6/19/09 at 11:29AM

I am an American Standard reseller. I needed the cutout dimensions for the Town Square countertop lavatory sink. The information is not on the website, so I called the 800 number. I was on hold for 20 minutes before anyone picked up my call. One the call was answered and I explained that all I need was cutout dimensions, I was put on hold for another 5 minutes. When the support rep came back on the line, I was told they didn't have the information. I was told they had asked their supervisor who told them to refer my request to their engineering group and they would respond via email. I was given no time frame for this to happen, and so far I have heard nothing.
I would have sent these comments directly to American Standard, but they have no email address listed. Aparrently, their email system is outbound only.

01
Jun

Posted by Anonymous


on 6/1/09 at 10:44AM

Customer service is useless. No email and no way to rich over the phone. You would listen prerecorded message for ever.

Viewing American Standard customer service reviews 1 - 25 out of 27
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