Posted by Anonymous
My husband and I had a shower installed in February. We were told that it would take two to three days from demolition to installation. However, it took SIX WEEKS because the shower door was not measured correctly. TWICE. Since then, the door handle has come off, the screws are literally falling out constantly, the floor "gives" every time we step on it, and there is a constant leak from the bottom of the shower door. The painter who filled in the color on the walls around the shower said it was the shoddiest workmanship he had ever seen. Last week, I had a plumber here to repair an outside hose faucet. I asked him his opinion. He pointed out so many flaws in the work and asked us how much we were charged for such a terrible, unprofessional job. I was embarrassed to tell him. Meanwhile, my husband has called customer service 3 times. To no avail. And by the way, we were given a LIFETIME warranty on parts AND labor. What a joke. I tell everyone I know (and especially friends who are in the process of building a new home) to stay as far away from ANY American Standard installation, product, or salesperson. This has been the worst mistake that we have ever, ever made as homeowners.