Posted by Not Happy
I have a 2 year old Amana washer that needs a mother board replaced at a cost of 5 to 6 hundred dollars I have tried to reach out to Amana but so far no luck. Is this how you do business
Amana customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Amana.
14
Jul
21
Jun
Posted by Itsnowonder
Washer used 50-60 loads. Repairman says $700 to fix the control board. Appears these Amana appliances are expensive to purchase,but of poor quality. I called Amana many times and when I finally spoke to someone, she was very clear that Amana would NOT help me. "Customer Service Done Just Right." I DON'T THINK SO !!!!
19
Sep
20
Aug
Posted by Larry
I can never get anyone on the phone. I can never get anyone to respond to my left messages. If you are so anxious to help your customers it should be easier for us to talk to someone. I have a new washer and dryer and I need to talk to someone, a service man if necessary, to advise me whether my washing machine noises are normal. It seems to be making a lot of noise during the wash cycle.
28
Feb
Posted by Anonymous
I bought what was supposed to be a brand new washing machine and have had nothing but problems. It is under warranty being less than a year old and I am without the use of the machine for the same malfunction for the 2nd time in a month. It would have been nice to been completely overhauled the 1st time but now I was due to have it fixed tomorrow but the parts are not available until April after they were supposed to be in for a repair on March 1. I feel like I got defrauded with a refurbished machine and have had nothing but hassles getting the machine fixed even under the manufacturer's warranty.
08
Jun
26
Jan
07
Dec
09
Jan
Posted by tennisjazz
Our Amana refrigerator ART316TFDW serial # VS62254299 purchased in 2016 failed in late 2019. The cost of parts to replace the evaporator and compressor is C$816.13 + labour + tax. The original unit cost was about C$725 + tax.
We contacted Amana Canada by phone about this. They said that since we don't have an extended warranty, there is nothing that they are willing to do.
They apparently aren't bothered by the fact that their product did not even last four years. That is not a good product and that is not good service.
We will be buying another fridge, but don't have much incentive to buy one from Amana/ Whirlpool Corporation, or to recommend that to our friends.
07
Jun
Posted by Anonymous
Hi. i purchased your product on 6/22/17. To make a long story short, I called the warranty tech to come out to service my washer. On 6/6/17 two gentleman arrived, one quickly looked over my washer and the other just stood there trying to get me to sign a "Thank You" card. first of all i was uneasy about signing when they hadn't even finished checking out my washer. They rushed through everything, and told me my electrical outlet was wrong because of my house being old. also that the plumbing was incorrect. I have used this washer since 6/22/17 until i called them and had no problems. After they left my residence, i tried it and water started coming out of the washer from the back. I called because the washer was filling with water but wouldn't wash. so they left me with a washer that was in worse shape than it was before i called. I went out and purchased a new washer connected it up just like before and it runs perfectly. i don't know why they were in such a hurry to do whatever, but i am very dissatisfied. I know that washer has a problem. My warranty runs out on 6/22/18, so the problem was reported before the expiration date. something needs to be done ASAP. I am in the process of contacting my lawyer on this if I don't receive a response quickly. This is the worst service ever!!!
04
Jun
Posted by Anonymous
I purchased a Amana upright washer less than a year ago. It already is having issues!!! The motor continuously is running when washer is not on. I tried unplugging it, then putting plug back...... after a few seconds it started running again. HUGE SAFETY ISSUE!!! I purchased this washer from hh Gregg, but since this purchase they have closed their business. I tried calling the Amana customer service number..... and wouldn't you know. line busy! for hours!
I swear I will never buy Amana appliances ever again!
06
Apr
Posted by Anonymous
Amana products are cheaply made. I purchased a built-in 30" Amana oven. As soon as the warranty ran out - the oven must have
known we were not OUT of warranty and the digital panel would not permit an oven temperature to be selected. I was prompted to have a technician come out - who charged me over $500 for a new digital panel and installation costs to replace. These products are made in China and they look good - but are made with cheap parts - that's why there are so many reviews that complain about broken, cracked parts shortly after purchase. CHEAP PARTS!!!- Expensive REPLACEMENT.
03
Aug
21
Apr
08
Feb
Posted by Donna
purchased Amana refrigerator with the bottom freezer from Home Depot for my basement. It is less than 6 months old and the ledge that holds the wire basket is cracking. The freezer liner is crumbling away as it was not filled properly with foam (per repair man). They want to do a temp fix of epoxy. I don't think any consumer wants a patch up freezer. I want it exchanged for one that is not defective.
09
Jan
Posted by Diana
Purchased all new appliances from HH Gregg on 2/13/2016. Amana washer (NTW4605EW) was repaired twice (including computer board) in the first 6 months. It stopped working again on 12/31. I requested a replacement due to repair record and age. I was denied on Jan 9th. Another repairman, another computer board tomorrow. Amana is investing more money than washer is worth. Since my warranty expires next month perhaps they figure the repair will last long enough where it becomes my problem. Poor business practice and customer service. My future purchases will not be Amana. Lost opportunity to do the right thing.
05
Oct
Posted by Tattoo
We bought a amana washing machine about 8 months ago. We are very disappointed in the service that we have received from everyone at the amana offices. We've had to buy a lid lock mechanism that did not fix the problem. They instructed us to do a diagnostic check. No matter what we did, the light always blinked the lid lock code. The people at amana started getting an attitude withmy wife, saying she wasn't doing it right
Since all of our problems with the support team, and the quality of there product are not held in high standards, we have thrown the washer into the trash and have bought a different make! Not that anyone there at Amana cares....... we will no longer buy anything from wirlpool or Amana ever agin.
10
Mar
Posted by randamiami
Just writing to let you know, we bought a dishwasher at the Brandsmart on 826 in Miami. There was no plug on the dishwasher and we were not informed of this. Then for the associate and her manager Vince, calling us liars that we were told. Who makes a product without a cord? I find this very bizarre. This will be the last product I purchase of yours.
17
Jan
Posted by Unsatisfied client
I have bought a diswasher Amana, February 13, 2014 and I am very disappointed because the diswsher ia already brooken. We do not buy extand warranty because I was sure tha Amana sell good appliance but it is a mistake. We stay in our Florida residence 4 month a year and we have use the dishwasher 6 months and a half since the purchase. We call BrandsMart USA and they tell us that Amana agree to replace the parts for free and we agree to pay for service call $69.95. After their technician came he told us that he will receive the piece for the reparation in 5 days. Few days ago, we have received a call from BrandsMart Customer Service to inform us that the cost of the reparation will be $348.00; do you think that it is normal to pay this amount when the cost of the diswasher is $263.15 including 2 parts for the installation ??? Last week we have send an email to Amana to explain this situation and we always wait for an answer............
13
Jan
Posted by CSchwaezbek
My parents purchased an Amana model number MVH240L in 1999. Yesterday evening It stopped working properly. It would not turn on to cook food. I reset it turned the power on switch, and nothing. Then when I pulled the door open it turned on! I unplugged it. Left it unplugged for a minute. Closed the door. Nothing... Opened the door and it powered on again. I have since unplugged it.
This is an extremely dangerous malfunction of your appliance.
04
Oct
Posted by Anonymous
DON'T buy any Amana product, they are terrible, they don't last and the customer service people could care less about your issues. I have a BRAND NEW dishwasher that I used ONCE and its broke., It took me forever to get them to even come look at it and NOW have been WAITING for a part for over a month!! Aren't they MADE IN AMERICA! I have never dealt with any company like !this ever, it's sad. Go on and read reviews about this company NOT one good one. Stay away.
