Read the reviews below to see the experience other people have had when dealing with customer service from Air France.
When I flew on an Air France plane from Paris to San Francisco, AF0082, On October 2, 2018,I sat next to a violent and disturbed young woman who threatened to 'stick a fork in my eye" when I politely declined her offer to move so that she could sit next to her boyfriend." The stewardess on the plane heard my initial request for help, then moved on with her duties without asking any other question or offering any help or even saying anything at all.
My name is Manwei Luo, there are some things I have to complain. On 13th September I took your flights from Manchester to Beijing, the flight numbers are AF1169( Manchester to Paris) and AF0382 (Paris to Beijing). However, when I got my baggage from the baggage belt, I found that the checked baggage was opened artificially, the safe belt was gone, and there was no lock, but the baggage before checked in was locked and the baggage belt was attached. Then I opened the baggage I found that a pair of miumiu sunglasses, a bottle of Chanel Chance Eau Tendre perfume(35ml) and a bottle of J'adore eau de parfum (50ml) was lost. The total value is about £250. In addition, the lock of my handbag which I put in the baggage was damaged. This situation is obviously a violation operationof your staffs. I require a reasonable explanation and solution from your company. I have also registered at Beijing capital airport and policy office, please give me a feedback! Thanks.
To whoever it may concern,
My mother Marta Igazova was traveling on 4.September 2018, using Air France, AF 1695.
She was required to pay extra HUF 16 400 for her one luggage. We never heard about this happening before. When she arrived to her destination in Pittsburgh, USA, her luggage has not arrived. She had to wait 3 days for the delivery of her luggage. The content of the luggage was damaged.
We would like the refund for her luggage. It was not professional and very disappointing experience with Air France aerolines.
Regards,
Marta Igazova
Dear Sir/Madam,
I have just spent quite a bit of time on the telephone trying to acquire information regadarding a request to transport woollen hats for children in need in Africa.
I started a small project earlier this year making these hats and have had an overwhelming response. My family and I are travelling out to South Africa in December and I was going to lay the hats at the bottom of our bags; however I fear that there are too many to fit and so would like to request an additional small box be included in our luggage, I was hoping that, as these items are to be given to Children in need, Air France would consider this as a gesture of goodwill. I very much doubt we will be over our luggage allowance as we travel lightly
I am most disappointed with the initial response and would like to discuss this further with someone in authority who makes these blanket decisions.
Kind Regards
Susan Costain
Air France is the worst Airline to travel with. It is impossible to reach anyone who is responsible for anything. Due to technical Problems with Air France, the connecting flight was also missed and rerouted via Iberia. Then when the bags didn't arrive, the file was reported to Iberia, who managed to mix up tag number and passenger Information. All I Need to do is to match ticket number and tag number to make sure that the right bags are being looked for, but Iberia has no access to Air France files and when I call Air France to reconfirm tag number, they cannot give me any Information as the lost baggage Claim has been filed by Iberia. Why cannot I reach anyone who can help me with this? Air France is intransparent and after sales Service is a complete and utter disaster. 18 days later there is no sign of my luggage. Air France you Need PEOPLE to deal with Problems. Stop hiding behind anonymous call centres, who leave you hanging on the line for hours, only then to tell you that they cannot help you.
I have lost luggage June 8, 20 and I spent all 10 days in the Dominican Republic, sitting on the phone and find out where my luggage.Ã?â??Ã? It was a nightmare, not a resting. I began to rest in clothing that was on me, with a photo camera and some cash. I have not visited any excursions. I had to spend money to buy that was needed for my stay in the Dominican Republic and to maintain myÃ?â??Ã? Ã?â??Ã? life.
I found my baggage when I returned home from the Dominican Republic.
In the form of sympathy the Customer Service Department gave me a voucher for 100 euros non refundable . But none travel office doesÃ?â??Ã? not want to mess with the voucher and take it as a supplement to pay a ticketÃ?â??Ã? !!!Ã?â??Ã? So the ticket office at Boryspil and Kharkiv is too .
Ã?â??Ã? Ã?â??Ã? I ask :
1. change a EMD 0578236097627 voucher into refundable voucher ;Ã?â??Ã?Â
2. give me Ã?â??Ã? free Ã?â??Ã? ticket Kiev-Punta Cana - KievÃ?â??Ã? ( 1350 US dollars )
in March �¢ï¿½ï¿½ June 2017 for the period of 10 -11 nights.
It will be theÃ?â??Ã? humanitarian help to me from Air France company as a gift.I had wrote more 70 letters to Air France and nobody solves my problem !!!Customer servicesÃ?â??Ã? at Kiev and Moscow did not decide my asking!!!
!
Where to complain? To what address? To write?
I am 66 years old man .This is a mockery of a person.
Students From South Africa On A Scholarship Flew Air France To Germany. Their Luggage Has Been Lost Since 7 January . We Receive No Assistance From Air France Or Tegel Airport. These Children Are Stuck In The Cold Without Any Assistance.
They Have Been Called Back To The Airport Twice By Email, Only To Hear After A Two Hour Travel That Their Bags Are Lost Again.
Repeated Phone Calls And Emails Does Not Help.
Can Anyone Tell Me What To Do The Bags Have Been Reported We Have Track Numbers The One Bag Is Still Lost The Other Was Found Closed Tracking And Was Lost Again!!!!
Any Suggestions
MY MOST SINCEREST THANKS AND GRATITUDE to the Air France lady and her colleagues that helped me with my ticket problems on the 10th of October. She answered my call to the US toll free line. I phoned from Toronto airport on a pay phone. I had a glitch in my arrangement. The ticket was made out to Dave not David so it did not match my passport. I was not allowed to board the first of my several flights from Toronto to Thailand. My booking agent was unresponsive. Out of desperation I phoned Air France US. No one at Toronto Airport could or would help me. SHE DID try and was successful. My hat is off to her. Her colleague, I think, was named AJ. This was between 16:30 to about 19:10 hours October 10th. To the dear Lady with the New York type accent. Your Beautiful and I love You. You will never be forgotten
I would like to make an official complaint regarding my recent on line booking experience with Air France.
I originally booked a ticket for my son to fly on 5 August 2015 until 18 August 2015 to stay with his father in Paris Flight reference number X9XP2Y
My son's date of birth is 7 August 2000.
I made the reservation on line and at no point was I prevented to continue the reservation despite submitting my son's age. There was an option box asking if he needed unaccompanied travel (but it was an option box) It not state this was obligatory? Perhaps the site was confused as Jack was travelling at age 14, but returning age 15?? I even asked my partner to check it over with me to make sure it was correct for me to proceed?
I received an email 30 hours before the flight on 3 August to book in on line. I tried several times to check in on line, only to be told there was an error and 'please try again later or check in at the airport'? After several attempts to check in on line, I decided to telephone Air France to find out what the problem was?
I was informed that Jack could not travel on that ticket as he was a youth and this was an adult ticket? I explained it allowed me to book this ticket on line, despite submitting his age and I was informed he could not travel on this ticket? I was then told to buy a new ticket and add the unaccompanied travel. They informed me the cost to obtain a new ticket on 5 August is the difference of £645????? Considering I paid £200 for the original return ticket, this was out of the question!
I explained that this was impossible and I could not pay that price. After speaking with various advisors as well as a manager, I was given no alternative but to arrange another ticket for two days later, when an outward ticket price was more affordable at £199. However, my son Jack was now missing out on two days holiday as well as having to travel on his birthday. His father was very disappointed and all arrangements for his vacation had to be changed.
To add insult to injury, when I received the amended ticket date, the operative sent the WRONG date (5 August 2015, when the amended date for the new ticket was now 7 August 2016)????
I then had to get back on the telephone and explain that the incorrect date of travel had been sent, despite arranging and paying for the new ticket for the 7 August 2015.
Eventually the NEW correct ticket was emailed to me and Jack, who turned 15 years old could travel on 7 August 2015 on an adult ticket, albeit missing two valuable days of his holiday.
I am extremely disappointed that the original ticket could not have been utilised and changed to a youth ticket as I was more then prepared to pay for any excess unaccompanied travel fee, but I was informed that this administrate action was not possible?
Can I suggest that you make it more clear on your website regarding youths traveling alone. A traveller should not be able to proceed and you should NOT take payment for a ticket if accompanied travel is necessary. The whole experience caused a lot of stress and unnecessary upset, not to mention a very disappointed young person who was looking forward to being with his father for his annual holiday. As well as this I had to pay the difference for the new ticket, which I don't believe was my fault. I feel very strongly that your on line booking system let me down!
I was quite satisfied with the service ON all of the flights I took this summer with Air France. However, I was infuriated and shocked at the treatment I received with the ground staff at CDG airport on 7 June, 2015. My flight AF0489 from Chicago to Paris was 1 hr. 45 minutes late departing. Since I was scheduled to have only 1 hr. 10 minutes transit time in Paris before connecting to my Athens flight, I knew it was going to be tight, and was very anxious. The stewardess came to me 10 minutes before landing in CDG and showed me on a map the arrival gate and connecting gate. She advised me to run as fast as I could, and I might make it. This I did, pushing past people and flying down corridors, through immigration, and all the way to the next gate. I saw on the overhead departure board that my next flight was also delayed, and only boarding now. I reached the gate and took my place in the middle of the economy line. At least 30 people were behind me, and I already had my next boarding pass, so I was relieved. To my surprise, when I presented my boarding pass, I was told curtly that there was a problem with my pass, and to "move over there & wait", out of the way of the other passengers. When everyone else had boarded, the AF staff said that "We didn't think you would make the flight, so we gave your seat to someone else." Of course, with a confirmed seat and a boarding pass, I asked them to remove the standby passenger from my seat, since I was obviously there to take it before boarding had finished. I was told that it was an AF off-duty personnel who'd taken my seat, and I'd been booked on another flight 3 hours later. I said that my husband was waiting for me in Athens on this flight,AF1532 (DL8683) and I insisted that my seat be returned to me. The personnel were not at all willing to listen to me. They tore up my boarding pass, handed me one for a later flight and pointed me to the customer service desk. Tough luck. Customer service was no help, beyond listening and giving me a coupon for a sandwich. I asked to at least be upgraded on the next flight-- not even considered. My question is this: Why did my arriving flight personnel not radio/call the ground personnel to let them know I was running at breakneck speed to make the flight, and that I was in time to board? I was following their advice to run for it, and then dismissed once I tried to board at the same time as the other passengers. I expect a response to this letter. I am still furious, but if you do not answer and compensate me for your rude, inconsiderate service, I will not be using Air France again.
How rare for a senior citizen to receive quality customer care! Supervisor Lori Simmons (Tampa Office USA) treated me with understanding, respect and is going above and beyond to assist us in our travel next year from LAX to Venice! How wonderful she is and how lucky I was to have found her by a simple phone call . Many thanks for all she has attempted. She is a quality employee and to me, the voice of AF!
I'm very disappointed from the poor level of service that i have received from your co while travelling on flight no AF0065 & AF0508 los angeles- paris & paris- cairo. Where 3 of our luggage delayed and arrived two days later . I have told the co's rep. that i live in alex and i have to travel in the same day back home and i need the luggages to be delivered to my home address but they confirmed that it's impossible and no one else can recieve them and i have to go to airport only from 9am to 12 am to receive the luggages. Knowing that it is your co's fault in the first place . Furthermore, i have traveled today from alex to cairo (absent from work) to receive them and on my way back home , i have received a message from air france informing me that my luggages are at the airport and they will send them to my address. It's totally unacceptable to treat your client's in irresponsible way(telling me its impossible) and one of the luggage received ruined its not the expected quality of service to receive from your side
Please be advised that I have completed the Passport Documentation update with Air France by phone on December 19, 2014. Reference No. 55WACA. I also have confirmed my Seat Selections from Seattle SeaTac Airport to London Heathrow Airport for December 24. I continue to receive e-mails from Air France.
I have not been able to confirm my Seat Selection on the Return Flight on January 1, 2015.
Gary Jurkowski
604-785-3132
[email protected]
Dear Madame/Sir,
I would like to express my deepest outcry for the way you auto cancelled my flight (booking confirmation number:)from Singapore to Jakarta; we wanted to depart on Monday (22.09.2014), booked the flight on Saturday (20.09.2014), on the day of flight I was sent an email that the price for what I booked is not valid anymore (as you increased it meanwhile), so you auto-cancelled my flight.
In addition the day I received your cancellation mail I was not able to book for the increased price, as you sold out all the tickets.
I think in this case- as we could not book the flight because of your unusual pricing policy- the fair process would be, that you inform us about the change of price offering us the possibility to buy the same ticket for the increased price.
We booked at Air France because we believed you as being reliable, but after this unfair process I do not think we will do the same mistake again even if we have to flight with a more expensive airlines.
Best regards,
Boglarka Szalai
My son and daughter- in-law were scheduled to fly on Air France on April 17 of this year. Their locator number was 2039FR, and the flight was SFO to CDG at 3:50pm.
They were never told about rules governing parts of the EU--the Schengan Area to be specific, that doesn't allow any US citizen to enter without at least 90 days remaining on their passports after they are scheduled to leave. Even though there was no statement of any kind on your website pages or on the ticket confirmations sent by you, they arrived at the airport with valid US passports and were smugly turned away.
I have been told by your employees that communicating about these rules is not Air France's responsibility. Mr. Paul Tripp and Ms. Anna Ford of customer relations told me repeatedly that it is not Air France's fault if a passenger doesn't know all the complicated rules of foreign travel. Ms. Ford even suggested that passengers are told when they book their flights to check with their embassies. I had to laugh.
In all my years as a traveler, I know I have never been told to check with my embassy.
I get it. You don't HAVE to do anything but sell the ticket, bank the money and break people's hearts when you tell them you can't go.
Do you really want to do that? Do you want to look like the heartless bad guy and loose your passenger's trust and good will? Do you want them to tell all their friends and their friends? Wouldn't it be a simple thing to put a little note on your website, maybe put a little warning on the confirmation emails you send that explains this issue?
Something like:
Please check with your embassy before traveling for current rules and regulations. Even current valid passports may not be accepted in certain countries.
Your inability to communicate cost me a great deal of money. The apartment in Paris was paid for and remained empty. But it's more than that. I am a stage four cancer victim and I had planned this trip as a wonderful last remembrance for my family. A time to share with my son and daughter. A memory for all of us to carry forward.
Do you care????
Probably not. Mr. Tripp and Ms. Ford had the words, but no understanding. I don't think they cared about anything but getting off the phone.
It's easy to say sorry in a half-hearted way. It's harder to think something through and make it easier for your passengers to travel.
Ms. Ford says you will reply to my comment within thirty days. I am waiting. I guess I have 30 days.
Linda Baxter
Monte Sereno California
On May 8th i flew with AF 0356 from paris to Toronto in seat 37B and had the most awful flight ever with any Company .there where 2 Screaming Kids behind me 2or more Babys just accross in front and nothing was done by any Staff other the shrug there shoulders my TV Screen was totally scrached the food was dlivered very late after verybody had eaten already i did not get what i ordered what i got was some old mush of tomato and zucchini a luke warm totally overcooked Tortellini that didn't taste of anything a Insult to any Person hardly a response from the Service Staff.it took more the 20 minute to get a Bottle of White Wine and by opening i got cut on the Metal Cap another Inconvenience.Needless to say i did not use my Return Ticket and will never again fly AF this was the and last time with AF
You Would Be More Acceptable If Air France Worldwide Would Stop Flying Animals To Their Deaths Worldwide, Its Apparent That Its All About The Money And The Animals Mean Nothing,nor Will All The Suffering They Will Be Put Through For The Mighty Dollar Your Paid To Do This, How Shameful, What Happened To Humanity And Compassion In The World , Cruelty Has A Human Heart , Because Animals Do Not Know Cruelty, They Are Treated Cruel By Human Beings,and Are Not Given A Choice To Live Or Die,once Again,it Is People That Make That Decision, Please Stop Shipping Animals To Their Death
Whom it may concern,
After loosing the luggage of a passenger
( Jana Schraven) of Air France from Paris to Santiago, Chile, I called to help her with the process from here in Chile. Cecilia Luna attended the phone call that I made at aprox� 2:00pm� April 8th. I hope you recorded this call because she is the without a doubt the rudest person I have EVER dealt with on the phone. This is customer service???
She said exactly 6 times ... as I previously indicated..insulting me and my ability to retain what she was saying. I pressed the English button but she insisted on speaking in Spanish. I told her that I was so sorry but I was a little slow, thinking she would be a little empathetic but it didn't work. If this is the voice of AIR FRANCE, such a prestigious airlines, I suggest you change the voice, tone and attitude if you want to keep your airline's good reputation. I was sincerely offended by her. When she asked if there was anything else? I said, Yes, maybe a smile in your voice and a little niceness.
Obviously she hates her job and her life.
Good luck with her and I do expect some kind of acknowledgement.
Have a pleasant day,
Janine
Air France never responded to the claims after 10 days even after a month! I had to file four claims,sent 3 letters including one to the head office and several telephone calls. I still haven't had no results after Air France empoyee cause me and my husband to miss our vacation. They are not honest. I won't use them or their sister airline any more. I will use use British air. They are honest and do respond and fullfill their mistakes
Flight from Paris CDG to Johannesburg delayed and I (and many others) missed connections. AF ground crew did not rearrange onward connections and abandoned us to the mercy of SAA who were not able to assist us. about 30 of us were sent from one end of airport to the other. Air France crew were rude, unhelpful and incompetent. Most passengers ended up having to purchase new airtickets for connections. I ended up waiting for 5 hours after begging for help. I was finally issued a new ticket with all the rudeness possible, and after all reasonable connections to Cape Town had left. I have never encountered such incompetence and rude behaviour from airline ground crew. They were just useless.
AirFrance lost two bags as my husband and I traveled from Orlando (on Delta) to JFK (on AirFrance) to CDG to Geneva, CH (on AirFrance) on August 9, 2013. My husband and I were in Switzerland to go hiking. One bag was returned after two days. One was returned after six days. All of our hiking equipment was in the later bag, arriving too late for us to hike. We replaced two pairs of hiking boots, socks, and shirts, as well as razor blades. I was assured that AirFrance would cover the cost of the necessary items. I was to simply fill out a form online. THAT form is a nightmare. There is no way to save what you enter. Once you send it, there is no comfirmation. After calling them to see the status of my claim, I was told they never received it. I did it again, they didn't get that one. They mailed me the wrong form to fill out. All I want to do is end this madness, email them the receipts and be done with AirFrance, a sorry service airline.
