Air France customer service

Quickly locate Air France technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Air France page at any time.

How to reach a live person:
- Press 3 for English
  Press 2 at second prompt
Hours of Operation:
- Approximately 8am-8pm
Email:
- This information has not been added.
  Click here to update this department.
Customer service link:
- Click Here
Main Company URL:
- http://www.airfrance.us
Description:
- Even though this is the number for ticket sales, I have found it is the best way to get a hold of a person for any reason.

User Reviews

Nov

Posted by Susan

on 11/8/18 at 12:28AM

When I flew on an Air France plane from Paris to San Francisco, AF0082, On October 2, 2018,I sat next to a violent and disturbed young woman who threatened to 'stick a fork in my eye" when I politely declined her offer to move so that she could sit next to her boyfriend." The stewardess on the plane heard my initial request for help, then moved on with her duties without asking any other question or offering any help or even saying anything at all.

Sep

Posted by Anonymous

on 9/15/18 at 8:15PM

My name is Manwei Luo, there are some things I have to complain. On 13th September I took your flights from Manchester to Beijing, the flight numbers are AF1169( Manchester to Paris) and AF0382 (Paris to Beijing). However, when I got my baggage from the baggage belt, I found that the checked baggage was opened artificially, the safe belt was gone, and there was no lock, but the baggage before checked in was locked and the baggage belt was attached. Then I opened the baggage I found that a pair of miumiu sunglasses, a bottle of Chanel Chance Eau Tendre perfume(35ml) and a bottle of J'adore eau de parfum (50ml) was lost. The total value is about Ã‚Â£250. In addition, the lock of my handbag which I put in the baggage was damaged. This situation is obviously a violation operationof your staffs. I require a reasonable explanation and solution from your company. I have also registered at Beijing capital airport and policy office, please give me a feedback! Thanks.

Sep

Posted by Anonymous

on 9/14/18 at 11:54AM

To whoever it may concern,

My mother Marta Igazova was traveling on 4.September 2018, using Air France, AF 1695.

She was required to pay extra HUF 16 400 for her one luggage. We never heard about this happening before. When she arrived to her destination in Pittsburgh, USA, her luggage has not arrived. She had to wait 3 days for the delivery of her luggage. The content of the luggage was damaged.

We would like the refund for her luggage. It was not professional and very disappointing experience with Air France aerolines.

Regards,

Marta Igazova

Nov

Posted by Anonymous

on 11/3/17 at 3:40AM

Dear Sir/Madam,

I have just spent quite a bit of time on the telephone trying to acquire information regadarding a request to transport woollen hats for children in need in Africa.

I started a small project earlier this year making these hats and have had an overwhelming response. My family and I are travelling out to South Africa in December and I was going to lay the hats at the bottom of our bags; however I fear that there are too many to fit and so would like to request an additional small box be included in our luggage, I was hoping that, as these items are to be given to Children in need, Air France would consider this as a gesture of goodwill. I very much doubt we will be over our luggage allowance as we travel lightly

I am most disappointed with the initial response and would like to discuss this further with someone in authority who makes these blanket decisions.

Kind Regards

Susan Costain

Feb

Posted by Karen Passier

on 2/15/17 at 10:14PM

Good day. Does air France offer travel insurance?? If yes how do I organise it?? Karen

View all 98 Air France customer service reviews »

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Nov

Posted by Susan

Sep

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Sep

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Nov

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Feb

Posted by Karen Passier

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