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To whoever it may concern,



My mother Marta Igazova was traveling on 4.September 2018, using Air France, AF 1695.

She was required to pay extra HUF 16 400 for her one luggage. We never heard about this happening before. When she arrived to her destination in Pittsburgh, USA, her luggage has not arrived. She had to wait 3 days for the delivery of her luggage. The content of the luggage was damaged.



We would like the refund for her luggage. It was not professional and very disappointing experience with Air France aerolines.



Regards,



Marta Igazova


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