Read the reviews below to see the experience other people have had when dealing with customer service from Adobe.
Adobe is a self serving, arrogant company that is getting worse all the time. They have very confusing processors that are extremely not user friendly.
Their customer service has become a M-F Pacific time zone limited accessibility even though they are a world wide company. It's pathetic.
They don't want comments with profanity-why is that? Are their customers that angry?? Apparently, YES!
Absolutely horrendous customer service. If they didn't have a monopoly on good design applications I would refuse to use them. Unfortunately, they know they have their target market between a rock and a hard place so they can do whatever they choose when it comes to customer service. Just hearing the name Adobe makes my blood pressure rise. I hope someone launches a comparable suite of applications soon, they will be billionaires in a matter of hours.
This is the most frustrating 'customer service' department.
I have called the last 3 days requesting assistance in uploading a purchased copy of Photoshop. Day 1 - chat representative needed to transfer me to the concern team (really). This was at 7:58 pm. Honestly, I forgot they were on speaker hold until receiving a text the following day stating we were disconnected! The hold time was 3 hours.
Day 2 - chat representative provided a case number and transferred me somewhere, which is code for YOU ARE ON HOLD AGAIN FOR 3 HOURS.
Today - Called the number above, was on hold approximately 30 min. until I received the option for someone to call back. I was elated until reading another review.
WHAT THE HECK IS GOING ON ADOBE?
Your web site is NOT user friendly and leads in circles. I have been trying to speak to a customer service representative and I end up speaking with someone from India, NOT an issue, who is working from a script (major issue). I have a Lr5 program purchased through Amazon in 2013 that is up to 5.1.7 and would like to purchase an update, 2015.5 and so far I have not spoken to anyone who can communicate what you are doing about it. Your customer service rating of 2.5 is exceedingly high.
I have been trying for over a month for a call back from customer support. I continue to leave my phone number for a call back and have not gotten one as yet. I have also waited on hold for over an hour, because I did not get a call back. As a result, I am paying for another years service that I will not get any benefit from. This is not a good practice on Adobe's part. Please cancel my service and refund my money.
[email protected]
If you need a job and can't find one, apply to India!
I called the corporate office phone number and thought I'd be able to talk to someone in America, but that didn't happen.
After punching in random extensions I got India again.
Then this guy gives me a phone number that he said would be for support in the U.S. But when I called I stupidly punched in the numbers when prompted for support. Support is ONLY in India. If you want to talk to an American in the United States pick any other extension, but not SUPPORT. This country is losing its jobs to everyone except US citizens.
My bank account was deducted $20 for something (I REALLY don't know what!). I am extremely angry and frustrated because nobody (real person) answers to the number for costumer support. UNBELIEVABLE! I want to at least know what I was charged for. TERRIBLE service. This is plainly called an ABUSE.
Photoshop 14
Mac El Capitan10.11.5
My thumbnails on the screen and folders are are showing a blank box; when I click it, the photo I have been working on shows up on the workplace. This was happening only occasionally. Now every time.
I hope you can help, becauseI need to see the thumbnail on the screen and in folders.
I hope you do not say that it is because of a Mac upgrade. It is the responsibility of Photoshop to keep up with the program updates. You can't expect Apple to sit around waiting for Photoshop to upgrade, and then invent a new program to match it.
I've had to call 3-4 times about a billing incident in which my account wasn't able to withdraw the funds to pay for my Creative Cloud membership. Each time, I got someone who wasn't able to speak English well at all. After the third time, I asked for someone who did not have a noticeable accent, and I was denied that request. Then I asked if I could speak to a supervisor, and she became very hostile with me and asked me why I wanted to speak to a supervisor. Then, she proceeded to ask, "Am I not good enough for you? Why do you wanna speak to an American, because you're prejudice against our race?"
After her rant, I let it go and asked to speak to a supervisor again, and she said that she needed my Adobe ID (which they always screw up since it's my college e-mail address). So I did exactly that, gave her my Adobe ID. Then she asked me, "What can I help you with?" And I repeated, "I want to speak with a supervisor," this time around adding "...without a heavy Indian accent, preferably." She flipped out on me, yet again, and I said in a rage, "Get me to a f**king supervisor, before I get more to complain about." She scoffed, and without saying anything, transferred me.
I basically let loose on the supervisor. I've been working in customer service for the past year, and I know exactly how to treat a customer. THIS IS NOT THE WAY TO RESOLVE PROBLEMS.
I deal with disrespectful customers on a daily basis. While I didn't mean to let loose on the rep, it was becoming extremely frustrating that she constantly pulled a race card on me, and kept using that as my excuse to talk to a supervisor.
This company is horrible to deal with. Unless you absolutely have to, use Google to solve your problems with any Adobe product.
Why can't you fix my problem with Lightroom this is the 5th time it has not worked. So far I have spent 4 plus hrs with tech support.
I want a refund if this keeps up!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I feel like tossing this this on line software in the trash!!!!!!!!!!! This sucks!!!!!!!
you list telephone contact #'s for U.S. but every time I dial one of them they ask you to select a number to access customer service question(s). And it lists a telephone number to speak wit a live person. But when I dial it, it asks me to select a number!!!!!!!
Give me a break!~
I need to speak with a PERSON about not being able to download a service information page that I have always been able to open when I download it from my web and click on the info I want to download. NOW INSTEAD OF ADOBE DOWNLOADING THE AFOREMENTIONED COMPANY PAGE A DROP DOWN ADOBE MESSAGE APPEARS ASKING ME TO CHOOSE TO SIGN UP FOR ADOBE!!!!!
WHAT THE HECK IS GING ON. I NEVER HAD TO PAY FOR ADOBE WHEN ACCESSING THE INFO FROM THE COMPANY I ACCESS ON MY WEB PAGE.
MY PHONE 804 754-3226 MY E-MAIL [email protected]
AND THE FOUR LETTER AT THE BOTTON OF THIS FORM ARE NOT READABLE!!!!! WHAT THE HECK ARE YOU DOING PUTTING THE LETTERS YOU WANT ME TO COPY IN UNREADBLE FORM?????
Your Customer Service is the worst I have ever experienced. The phone call help is clueless. They can't even understand my name or how to spell it. That was a waste of 15 minutes. I have tried everything possible (for 3 days) to do a simple thing - install Photoshop Elements 13 on my IMac. Finally - it was installed and then I opened it and got this error message, "original item for Adobe Photoshop Elements can't be found". I have no idea what this means, so I tried "support" once again and they did not know what I meant by "Elements 13". They can barely speak english and have little or no training.
So, 3 days later, my Elements 13 is not working and NO ONE CAN HELP ME. I am not very impressed by ADOBE!
I can't watch a video on my computer because the Adobe Flash wants me to click to approve a download onto my computer or click to deny it. I click deny, many times, and it Adobe's stuff still stays right in the center of what I am trying to watch and listen to. This is maddening and I want to know how to stop this intrusion. Please advise as soon as possible.
Clair Brown
My problem, I am trying to download and print. On my monitor the language is written in English,however when I print the document, it comes out in Spanish. I see no way to convert the doc to English. Help! The CS is non existed. I far as my experience goes.......I folled the instructions just to reach CS was impossible. Pressing 1 repeatedly the results were nil.I went to another page which said I should press # over and over, the results were again 0. Can someone there help me please.
I have been billed twice regularly each month. It took me 20 minutes to get ahold of a person in billing a couple of months ago. No explanation why the billing error, but reassured that it will be handled, that one account will be cancelled. Nope, they still bill and have not returned my $. I call today, (having to trick them to believe that I am wanting to buy something, because there is no recourse on line to address the issue, nor on their phone options), and they hang up on me when I try to explain what is happening. YIKES!
The key is going to their support link then clicking on the program then clicking on Adobe ID button (or one that ends up in a Online Chat) with Customer Care. It's 24-7 and it's way better than getting someone on the phone because they don't have people qualified to help on all their products. I learned the hard way - but the Online Chat is the best option.
