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I've had to call 3-4 times about a billing incident in which my account wasn't able to withdraw the funds to pay for my Creative Cloud membership. Each time, I got someone who wasn't able to speak English well at all. After the third time, I asked for someone who did not have a noticeable accent, and I was denied that request. Then I asked if I could speak to a supervisor, and she became very hostile with me and asked me why I wanted to speak to a supervisor. Then, she proceeded to ask, "Am I not good enough for you? Why do you wanna speak to an American, because you're prejudice against our race?"

After her rant, I let it go and asked to speak to a supervisor again, and she said that she needed my Adobe ID (which they always screw up since it's my college e-mail address). So I did exactly that, gave her my Adobe ID. Then she asked me, "What can I help you with?" And I repeated, "I want to speak with a supervisor," this time around adding "...without a heavy Indian accent, preferably." She flipped out on me, yet again, and I said in a rage, "Get me to a f**king supervisor, before I get more to complain about." She scoffed, and without saying anything, transferred me.

I basically let loose on the supervisor. I've been working in customer service for the past year, and I know exactly how to treat a customer. THIS IS NOT THE WAY TO RESOLVE PROBLEMS.

I deal with disrespectful customers on a daily basis. While I didn't mean to let loose on the rep, it was becoming extremely frustrating that she constantly pulled a race card on me, and kept using that as my excuse to talk to a supervisor.

This company is horrible to deal with. Unless you absolutely have to, use Google to solve your problems with any Adobe product.


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