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I have been billed twice regularly each month. It took me 20 minutes to get ahold of a person in billing a couple of months ago. No explanation why the billing error, but reassured that it will be handled, that one account will be cancelled. Nope, they still bill and have not returned my $. I call today, (having to trick them to believe that I am wanting to buy something, because there is no recourse on line to address the issue, nor on their phone options), and they hang up on me when I try to explain what is happening. YIKES!


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