Read the reviews below to see the experience other people have had when dealing with customer service from Time Warner Cable.
Your company has the worst phone service ever I would hate to be in a situation where I needed emergency help I wouldn't be able to use the phone if my Internet access is offline. Someone could die dealing with this ordeal of having no phone service if its offline. Everyone doesn't have a cell phone. I really want this company to know that there service SUCKS!
15 techs level 3 supervisors etc,etc at least 50 Tele calls many emails & my service is just not properly working...poor notes in my file..ea employee needs a explanation of problem.. very polite by all...the job does not get done..Never get a answer should you ask a question..Is there such a thing as Corp intervention ?
Our house burned down in April. We moved to an apartment complex for 4 months while a new home was being prepared for us. In that time, we suffered with TWC. They could not fix the technical issues, and the original installer knew nothing of computers. The bill was much higher than U-verse plus they keep charging me for service and I left the apartment on July 27th, 22025
August 17th, 2015
Time Warner Cable
Subject: Billing Error for 2210 Lone Tree in Corona, Ca.
Background: We had been a Time Warner customer for many years using your internet and cable TV products. Never missed a payment (average about $195/month), i.e. a pretty loyal consumer.
Current situation: Your billing department is claiming we owe for services in the amount of $427 at an address we never occupied.
We sold our home at 20266 Kayne Street in Corona in February of 2013. Service cancellation was implemented on March 29th, 2013. The plan was to move to 2210 Lone Tree in Corona later that year. We had expected escrow to close in May and resume with Time Warner. Escrow did not close due to no fault of our own. Apparently Time Warner took this upon their own and continued to bill at the ââ?¬Ë?proposedââ?¬â?¢ new address without a SERVICE CALL being initiated on my behalf. This location has been vacant for over 2 years due to a legal problem with the previous owner. We did pay the $170 requested for the equipment left behind at 20266 Kayne Street.
Your attempt to collect the $427 had been ongoing and annoying for almost two years now, not mention a negative effect on my credit report.
Also it should be noted that 2210 Lone Tree in Corona is still vacant due to the original owner�s legal dispute.
The original collection attempts originate from Credit Protection Association, claim number
Steve Burke
evidently TWcable does not read any of these reviews because I have been trying to get a cable buried for a month now and like everyone else is saying they just lie to get u off the phone no matter how many times u call or even talk to a manager lie lie lie.
All I want is for TWC to quit sending me tons of mail and sending reps to my property every week leaving a post it note. I want nothing to do with Time Warner Cable. I am losing my mind-I have extreme and intense hatred for Time Warner. I simply want to be left alone. I actually would like to file a harassment claim against Time Warner.It is simply inexcusable for a company to behave this way. I do not want cable and not willing to pay for tv regardless of who the carrier is. I will never subscribe to cable, dish or direct tv.Stop harassing people and stop all the repeated stupid ads every commercial break, you could actually save your customers some money, not to mention to use the extra money for your employees.Simply not cost efficient and company clearly is not ecology friendly-too much wasted paper.
WORST CUSTOMER SERVICE EVER..... The representatives and their "supervisors" lie. I was lied to by 2 supervisors. I scheduled an appt for new service installation on Sunday from 11-12. At 1:00 I had to call back because the technician never arrived. I was told by the rep that he was running late and as a courtesy she would credit my account $20. At almost 3:00 I had to call back because the technician still hadn't arrived. At that time I was told that he cancelled the appt. I asked to speak to a supervisor to get that technician back to my home and he assured me someone would arrive at 6pm. At 6:15 I still had no technician so I called back again. I was told by a rep and then her supervisor that the previous supervisor did not schedule a 6pm appt, instead he scheduled an appt for the following Tuesday. He said the technician called me and rang my bell WHICH WAS A TOTAL LIE. The supervisor was extremely rude (Clifton from Mooresville) when I asked him if he could provide me with all the names of the reps I spoke to so I could file a complaint. He stated "I'm not going into your account to get that information". I told him to cancel the installation and he said "ok". I called back a half hour later to see if another rep would provide me with the names of the reps I spoke to. He was able to provide ID #s so I took them. He then transferred me to the "escalation" department to file a complaint. I spoke to Colby in escalations and he "sounded" genuine so I rescheduled my services with him (an hour and 20 mins on the phone with him). I called back on Tuesday to confirm services and the rep tells me that services were cancelled (Colby lied to me and did not do what he promised). I am soo aggravated. I contacted the Corporate office of the President and filed a complaint. Let's see how this turns out................
I would like to thank T.W.C. for the technician they had sent to my home. He was a complete gentleman in every way. Very polite and was very knowledgeable about his job. He went beyond the call of duty by going outside and making sure all connections were secure and tight. We had just bought a new TV and I ask the tech about a couple things and he walk us through the tv guide and such.The tech even hook up a DVD player that we did not know how to connect up. Thumbs up with a 5 star rating on our part. If we ever have a problem we will have to request him again. T.W.C. has always been fast and good on their service , but this time was way beyond the call of duty. Thanks T.W.C. for an excellent job.
How do I get someone to talk to about reattaching the wires to my house? Gutter Ice pulled the gutter from the roof and took the wires with them. Tried to get thru to local office but the computer is either deaf or illiterate. Just give me a number to call to get the wires back up! This is not good customer service - it is not customer service at all.
Absolute horrendous customer service. It took me about 6 phone calls to get in touch with someone who could explain to me why the service technician did not show for an 0800 to 0900 appointment. I called the main office at 0830 and received the standard answer that the technician called to see if anyone was at home. I made the appointment to be home and the technician should stopped at my house and rang the doorbell which I would have answered. I called the main office at 0940 and was told that the technician called my home phone however did not leave a message. I ask if the tech could return and the phone reception stated she would get with her supervisor to see if the technician could return and she would call me back in about 20 minutes. She called back and stated that the supervisor stated that the technician would not be returning and I would have to be rescheduled. At this time I stated I would like to speak to a supervisor and she stated I will have a supervisor call me back. I had to recall to talk to a supervisor who was not that much help. All he could do was make another appointment for Monday of next week. As we continued to discuss my situation he evidently looking for a cancellation which one just happen to pop up for Saturday from 1300-1400 I accepted and will once a gain wait on TWC to come and fix an issue with my cable. We have been a customer since 1990 and it is really getting worse. My neighbors are going with DISH and I can see why. TWC needs to do something about their scheduling and find out why technicians are not showing up for the task they were assigned for the day.
Absolute atrocious customer service. It took 8 phone calls , looking on their statement, and on the computer for phone numbers, to find someone who was knowledgeable and cared. I have been a customer since moving here in 2001, and it is REALLY getting worse. My neighbors are going with DISH and I can see why. .
We have been a customer from 2008 and have numerous calls for service related problems. Today we talked to TJ from Albany, NY badge # E212709 and he gave us the BEST service we have ever received and want to let your company know. He talked us up to a better package that we could afford that was cheaper than what we were paying! He was funny, very professional, very educated and a thrill to talk to. He is the very first person we have talk to that we are EXTREMELY HAPPY with service. Way to go TJ! You are number one in our book!
I just got service with Time Warner Cable my appointment was made for 2 o'clock 3 o'clock arrival. It's going to be 5 p.m. in 15 minutes and I haven't got a phone call from the technician or anything
this is the way you treat your new customers I should have stayed with dish they give better customer service and your management team over the phone is so bad too. your main supervisors don't even have time for customers they told me they're going to give me a call back between an hour from now
My phone did not have a dial tone yesterday. After much aggravation I was put in touch with Brad Marcus who was helpful in restoring my service which lasted less than 24 hrs. For over an hour I have gone through the do it yourself routine plus trying for TWC to reboot my modem. Nothing has worked so how do I get a live person again on Saturday. You can't call so email
Our demand channel, HBO, and other higher channels keep showing lines and then within seconds states HBO2HD 512 is currently unavailable please try again later. I rebooted all boxes twices, same error, we were trying to watch Vilings on demand Season 2, but just like HBO, it kept reflecting unavailable. Most aggravating is that your website, timewarnercable.com provides phone# and states on website 24/7 service, but when you get transferred by recording to tech support, answering machine states they closed at 6 on Saturday. Why does website say 24/7? My wife and I had plans on catching up with season 2 of Vikings tonight, and are unable, and have no one to call for assistance. Number provided is 18008924357. We have been a long standing custom, and have stayed with timewarner, even though we have been tempted many times to switch to dish network, as many of my neighbors have. I do hope someone can rectify this inconvenience, and hopefully tonight, it's 10PM. My number is
I talked to supervisor ID #STH his name is Scott . On January 27 I talked to a technician that was so rude and actually hung up in my face, I am a long time twc customer for over 15 years and I'm not feeling the same loyalty . Plus I'm im afraid the guy is going to get away with being so rude to the customers, and for some reason they don't know his ID #number. Cable is to high to put up with rude customer service. I need a call back ASAP are a email before I make a switch that I really don't want to.
Never been more dissatisfied with any service company.
Waited over a month for a cable and internet appointment and no one showed on the appointment date. Spoke to 12 different customer service people who kept assuring they would get me a second appointment later that evening because of the first no show. Got a 6:30 PM appointment confirmed. AT 4 and 5:17 technicians call saying sorry they missed me. I told both of them I had an appointment at 6:30PM and would be home then, and called to confirm with Customer Service that I still had an appt at 6:30PM.
NO one showed up.
Next customer service person said he would escalate to his supervisor to get dispatch out within the hour to my place to install. Next person (after "escalating" to supervisor) said there were no longer dispatch people running that day and that someone would call me in the morning, that we could get an appointment for the next night. No call. When I called back, the nicest of the dozen plus people I spoke to also said she would have her supervisor call me back with the earliest possible appointment. Supervisor called back and said 13 days for the next appointment.
Cancelled my service this is awful.
I am furious with TWC. I just want to change plans to what is advertised online, I called in December but it was never done, I logged in to make a payment only to find that it was for $168. I have internet, tv and phone services (which my phone has NEVER been activated or hooked up) so I'm paying for something that I'm not or never has used. I called at 730am and was told to call back at 9. I called back at 9 and was transferred 4 times. The last representative was over talking me, she told me that because I'm scheduled for a move that she couldn't help me and I needed to call back Monday and speak to the move department. WHAT DO THEY HAVE TO DO WITH MY PLAN!!! I asked her for her corporate information and she told me to google it because she didn't have it. I asked for a supervisor or the escalations team and she said they don't work on the weekends and they run on a skeleton screw!!! I asked for her ID information and she told me that she is in Austin, TX. I then decided maybe chatting with a representative would be better and I still get transferred because he said it's a tier 3 that needs to handle my request, I was connected with a representative at 10:40:05, he transferred me to tier 3 at 10:42:28 at 11:02:50 I'm still waiting. I'm so frustrated with having to call every month because representatives aren't executing their customers requests and no one wants to be accountable when the ball gets dropped. This should have been fixed when I called in December. If Dish or Direct TV offered internet services outside of Verizon I would be done with TWC...
time warner needs to have local phone numbers. there web sites are no help and either is thier 800 numbers. I have to look on every web site push 100 buttons on my phone just to find out the hours of a local time warner store in staten island,ny. I just called dish network. Forget about time warner.
