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Never been more dissatisfied with any service company.

Waited over a month for a cable and internet appointment and no one showed on the appointment date. Spoke to 12 different customer service people who kept assuring they would get me a second appointment later that evening because of the first no show. Got a 6:30 PM appointment confirmed. AT 4 and 5:17 technicians call saying sorry they missed me. I told both of them I had an appointment at 6:30PM and would be home then, and called to confirm with Customer Service that I still had an appt at 6:30PM.

NO one showed up.

Next customer service person said he would escalate to his supervisor to get dispatch out within the hour to my place to install. Next person (after "escalating" to supervisor) said there were no longer dispatch people running that day and that someone would call me in the morning, that we could get an appointment for the next night. No call. When I called back, the nicest of the dozen plus people I spoke to also said she would have her supervisor call me back with the earliest possible appointment. Supervisor called back and said 13 days for the next appointment.

Cancelled my service this is awful.


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