Posted by Anonymous
Worthless they offer a phone number that they never answer. This company is on the way to meeting blockbuster end.
Best Buy customer service
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User Reviews
18
Sep
02
Feb
Posted by Anonymous
I looked online and found products that Best Buy was supposed to have either in stock or could deliver in a few days.
I joined Total Tech so that I could get the computer installed, correctly. They told me in store it would be the next day. But when I got home the e-mail had it two weeks latter! How many of you could do without your computer for your business for two weeks? Could Best Buy?
Probably, because most of what Best Buy publishes online is wrong or misleading. The monitor they said they had in stock and could deliver in three days, hasn't been sold in Best Buy since the summer of last year! AND it is out of stock.
I wasted my time shopping online with Best Buy, but I also wasted it shopping at the store. They are PUSHING "Total Tech." I mean really pushing. And most of the computers, laptops and monitors sold in store are not the current models being sold, and do not have the latest technology or systems.
GO SOMEWHERE ELSE FOR TECH STUFF, NOT BEST BUY!
16
Feb
Posted by Stacy
Best Buy has adopted a policy of not allowing its customers to contact anyone by telephone... This all but ensures scheduled appointments at the limited and incontinent locations that are still open for automotive installs cannot be done without delay and rescheduling to order things needed for the install because the parts are not in stock. They also go to great lengths to ensure customers cannot contact the store or upper-level area managers. I cannot imagine they will stay in business with this model!
05
Jul
Posted by Anonymous
VERY DISAPPOINTED WITH BESTBUY. I bought a new washer/dryer stack type. First one was damaged. then you changed to a GE. the men that came did not remove the shipping rod. They also marked up my door. they left and never started the machine. I know have GE coming to repair the dryer. I will not go back to BestBuy.
Mr. Pierce
03
Mar
Posted by Allison
Best Buy in Watertown, Mass., isn't merely a bad store; it's a horrendously awful one. If you have the leisure time to physically go there anytime you have a problem or question, you are likely to find the sales crew friendly and attentive. But you will seldom if ever reach anyone on the phone. Management has made the spectacularly stupid decision to divert its calls to a "Call Center," which is located in a completely different town. "Call Center" will then go through the motions of "transferring" you to the Watertown store, where you will listen to the phone ring indefinitely, only to be picked up, eventually, by none other than the same "Call Center"! If you complain about this colossally aggravating runaround, you'll hear that store staff are "frustrated" by the phone system as well. Yet nothing ever changes. If you do encounter the fluke of someone actually picking up the phone at the Watertown store, you will get disconnected the first time they put you on hold and/or told that someone you've requested to speak with will "call you back" -- but that won't happen either. It's a profound mystery how this store is able to remain open and actually sell anything, since its customer "service" rivals Dante's Nine Circles of Hell.