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WORST CUSTOMER SERVICE EVER..... The representatives and their "supervisors" lie. I was lied to by 2 supervisors. I scheduled an appt for new service installation on Sunday from 11-12. At 1:00 I had to call back because the technician never arrived. I was told by the rep that he was running late and as a courtesy she would credit my account $20. At almost 3:00 I had to call back because the technician still hadn't arrived. At that time I was told that he cancelled the appt. I asked to speak to a supervisor to get that technician back to my home and he assured me someone would arrive at 6pm. At 6:15 I still had no technician so I called back again. I was told by a rep and then her supervisor that the previous supervisor did not schedule a 6pm appt, instead he scheduled an appt for the following Tuesday. He said the technician called me and rang my bell WHICH WAS A TOTAL LIE. The supervisor was extremely rude (Clifton from Mooresville) when I asked him if he could provide me with all the names of the reps I spoke to so I could file a complaint. He stated "I'm not going into your account to get that information". I told him to cancel the installation and he said "ok". I called back a half hour later to see if another rep would provide me with the names of the reps I spoke to. He was able to provide ID #s so I took them. He then transferred me to the "escalation" department to file a complaint. I spoke to Colby in escalations and he "sounded" genuine so I rescheduled my services with him (an hour and 20 mins on the phone with him). I called back on Tuesday to confirm services and the rep tells me that services were cancelled (Colby lied to me and did not do what he promised). I am soo aggravated. I contacted the Corporate office of the President and filed a complaint. Let's see how this turns out................


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