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Absolute horrendous customer service. It took me about 6 phone calls to get in touch with someone who could explain to me why the service technician did not show for an 0800 to 0900 appointment. I called the main office at 0830 and received the standard answer that the technician called to see if anyone was at home. I made the appointment to be home and the technician should stopped at my house and rang the doorbell which I would have answered. I called the main office at 0940 and was told that the technician called my home phone however did not leave a message. I ask if the tech could return and the phone reception stated she would get with her supervisor to see if the technician could return and she would call me back in about 20 minutes. She called back and stated that the supervisor stated that the technician would not be returning and I would have to be rescheduled. At this time I stated I would like to speak to a supervisor and she stated I will have a supervisor call me back. I had to recall to talk to a supervisor who was not that much help. All he could do was make another appointment for Monday of next week. As we continued to discuss my situation he evidently looking for a cancellation which one just happen to pop up for Saturday from 1300-1400 I accepted and will once a gain wait on TWC to come and fix an issue with my cable. We have been a customer since 1990 and it is really getting worse. My neighbors are going with DISH and I can see why. TWC needs to do something about their scheduling and find out why technicians are not showing up for the task they were assigned for the day.


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