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I am furious with TWC. I just want to change plans to what is advertised online, I called in December but it was never done, I logged in to make a payment only to find that it was for $168. I have internet, tv and phone services (which my phone has NEVER been activated or hooked up) so I'm paying for something that I'm not or never has used. I called at 730am and was told to call back at 9. I called back at 9 and was transferred 4 times. The last representative was over talking me, she told me that because I'm scheduled for a move that she couldn't help me and I needed to call back Monday and speak to the move department. WHAT DO THEY HAVE TO DO WITH MY PLAN!!! I asked her for her corporate information and she told me to google it because she didn't have it. I asked for a supervisor or the escalations team and she said they don't work on the weekends and they run on a skeleton screw!!! I asked for her ID information and she told me that she is in Austin, TX. I then decided maybe chatting with a representative would be better and I still get transferred because he said it's a tier 3 that needs to handle my request, I was connected with a representative at 10:40:05, he transferred me to tier 3 at 10:42:28 at 11:02:50 I'm still waiting. I'm so frustrated with having to call every month because representatives aren't executing their customers requests and no one wants to be accountable when the ball gets dropped. This should have been fixed when I called in December. If Dish or Direct TV offered internet services outside of Verizon I would be done with TWC...


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