Posted by Anonymous
I rented a car at the Charlooe NC airport on 3-11-2014. I had reserved the car a month prior so that I would not have to wait. Whenwe got to the counter, they had no cars ready and we had to wait an hour for them to find one. In the meantime, the counter person tried to sell me extra insurance which I told him that I was not interested in, since it was covered by my credit card. when they finally got my car, I was running late and quickly signed the forms in the places he pointed to without reading them- my mistake, I trusted him! When I paid my bill, I find out that i had signed for insurance that I did not want or need and Hertz customer service has not even replied to the 3 emails that I have sent regarding this incident.