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I just rented a car from the 26th of March until the 30th. I cannot tell you how frustrated I am with their service. Being a Gold member, you would think that the rental process would be a little easier since you can usually walk right to your space as indicated on the board. It was 8p at night and we had just flown in from MN. We had a 1.5 hour drive ahead of us so we were ready to get on the road.

Unfortunately, as we got to our stall, we were surprised to see a full size Pick up truck waiting for me instead of the dodge charger listed on my receipt. Disappointed, we walked back to the service counter. There were no other customers in there - only two agents behind the desk. Plenty of opportunity to be of service since it wasn't busy, but that wasn't the case. When I told them that there was a full size truck in the stall, the one agent said, 'Go pick out another car in stalls 1- ???' I thought, OK that's nice, just quickly dismiss me as a customer and tell me to do it myself. I went out and then walked back in to say, "Now how does this work?" He quickly says, 'Like I told you the first time, go pick out another car in stalls 100-132!' This time I heard him loud and clear and I wasn't about to walk back in a third time. At this point, the car could have had three wheels and I would have driven off just to avoid this rude Customer service agent.

The car I got was not a great car and when I put it in reverse it sounded as though the transmission was going to fall out. I called a manager the next day and of course, he never called back. Then when I got my bill, they charged me an extra 27.00 for the Never Lost, which I didn't ask for! Never again will I rent from Hertz. Rude Customer service, rip off rates, and lousy cars!


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