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I will never attempt to rent a vehicle from Hertz again Buffalo airport. We went in to pick up a Chevy suburban for our trip to Florida. We were leaving the next morning!! We were told that the supervisor Savannah did not pass along the information about the bigger vehicle we needed and there were none available. The then told us the person who was suppose to take care of us TJ called I sick and did not forward any info. Then they said we would have to come back in the morning and SEE if there was a vehicle for us really!!! then they left us standing there with no help no compensation, absolutely clueless staff, I sent the manager a email and she didn't even bother to respond. REAL PROFESSIONAL!!!. Now mind you this was a rental that was going to be over $1000.00 and nobody had a clue. Went next door to AVIS got what we needed they matched the price and within 15 minutes we were on our way. OH we even left the Avis employee a $40. tip they were awesome Hertz should take some lessons from them.


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