Flag ING Direct Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.



This question pertains to ING or Sharebuilder.



Why was my buy limit order not executed, when the buy price was reached?


I placed a limit order for JNJ to buy at $61 per share. THe low price for the day was $61,
yet the shares were not purchased. I called cust service, and they game me some lame excuse
about the spread between the bid and ask price. I am wondering if it had something to do
with the fact that I asked to buy an odd number of shares (114) in a "all or none" transaction.
Or maybe I was at the end of the buy-queue, and there weren't enough sellers willing to sell at $61?
Or maybe other "high volume traders" got some preferential treatment, and they were put into the buy-queue ahead of me?



A related question: when yahoo finance or google finance says the lowest price for the day was $61 per share for a stock,
this is the lowest price that the buy-and-sell price was met, right?



Finally, one more question: Say that my buy limit order at $61/share is placed. Now suppose that I discover
that the lowest price for that stock was BELOW $61. Will this absolutely guarantee that my order will have been executed?


And furthermore, say the lowest price for a day was $60.75. Will ING buy the stock at 60.75, but charge me $61,
and reap a .25 per share profit? (assuming that the lowest sale price drops from $61.05 to $60.75 instantaneously,
and never touched the actual $61 buy limit order price.)


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video