Flag Visa Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

Last month,when I paid my Visa bill by phone, Visa took 5,556.90 out of my checking account in order to pay the 556.90 credit card bill I actually owed! I did not find out about this until I opened my banking statement and practically had a heart attack when I saw the balance and realized what had heppened. I was willing to chalk this up as an honest mistake at first, except it has now been over two weeks since I began trying to correct this error. I have spoken to five different individuals representing Visa, all assuring me that the matter would be resolved "within "2-5 business days."

Assurances begin to ring hollow as
I find in talking to various Visa representatives and supervisors that there is "no record" of my situation, no record of reference numbers that have been issued in attempts to remedy the company's mistake.

The matter is NOT resolved, and I am now almost penniless as I wait for the good folks at Visa to put thousands of dollars back into my checking account. This incompetence on the part of the Visa company is now tipping over into negligence, as far as I am concerned.

CAUTION: Think carefully before using Visa's convenient method of paying your bill over the phonhe. Better yet, think carefully before doing business with Visa at all.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video