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All I can say is "WOW!" My experience with McAfee was an absolute nightmare. I need to preface everything before I tell you my story. I had a subscription that was to expire on 8/22/11. Although still protected, as of about a month ago I kept getting a pop-up message saying that my product was no longer supported(ie not updatable.) Given that fact, I renewed with an updated, upgraded and downloadable version of McAfee. A back-up disc was available for an additional $5, but I figured I didn't need it. I tried about 20 times to download the software, but it would always stall about a third of the way through. I called customer "support" and was informed that due to the fact that I was on a dial-up connection,(we lost our broadband provider a couple of months back) I would need to buy the installation disc to the tune of $15.00. I argued that I had already paid for their software and wasn't about to pay anymore $$ to them. I went on to say that if their software couldn't be loaded via dial-up, it should be clearly stated on their site. The tech responded that I should have known that dial-up would not support their download as this is "common knowledge." I said, "That's interesting, considering that I had downloaded(albeit very slowly) numerous software packages with dial-up in the past with no problem and didn't see why their software should be any different." To make a long story short, I declined the option of having my case "elevated" and demanded a full refund. I will no longer deal with anything McAfee related. Avast, here I come!!


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