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I just spent an hour either in Chat with them or on the phone, yesterday. In the past 6 months they auto charged my checking twice, all because of their crooked practice of requiring that you opt out of a renewal. I no longer have EITHER of the computers they did this to, yet they had to ask me that stupid standard question regarding me not using the product, or selling the product that I just cancelled. If they had a brain they'd figure out that I never downloaded the upgrade, either of them! I'm now in the 5-7 day wait to see if the money goes back into my account. I will never use them again, nor would I ever recommend that anyone else should.


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