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I visited your Hobart Store to find that your lack of customer service was appalling. For a two minute replacement sim card I had to wait on a waiting list for 5o mins whilst others were served before me. What kind of system do you have in place to see to your customers needs. There were at least four telstra employees on computers doing contracts or whatever while at least 10 people waited to be seen to. How is this customer service? Another employee just taking names for her list which she could have seen to my issue immediately. Who is managing Telstras business. It is a joke! I will not bother returning unless I really have to. Oh yes Telstra holds the monopoly for phone providers so I will have to since my Phone,internet & mobile phones are with Telstra. I hope you look at this and revisit the way you approach your stores with your customer service.


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