Telstra customer service

Contact information related to Telstra customer service, customer support and technical support can be found below. Please feel free to update any of the Telstra customer support information we have to make sure our site is kept as current as possible.

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Customer Service

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Phone: 1800 050 381

  • How to reach a live person:
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  • Hours of Operation:
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  • Email:
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  • Customer service link:
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  • Description:
    • This number is for Mobile Phones. You can find Telstra's other departments by clicking the "Customer service link" above.

      Calls to Telstra from either a Telstra fixed or Telstra mobile phone will incur a flat fee of 25c.

User Reviews

16
May

Posted by Anonymous


on 5/16/14 at 6:13PM

why is my phone off connection for the last week and also over Easter I have had a Cable/bundel for 1 week and can't connect my wifes address lonidoyle3@bigpond to theMozilla thunderbird site as they want a password for her acc. which I have never received. Can you give me this password.

My acc No is And when will I have a phone line.I am nearly 79 and thought my electronic needs were simple for an older head.

28
Jun

Posted by Anonymous


on 6/28/11 at 5:41AM

I visited your Hobart Store to find that your lack of customer service was appalling. For a two minute replacement sim card I had to wait on a waiting list for 5o mins whilst others were served before me. What kind of system do you have in place to see to your customers needs. There were at least four telstra employees on computers doing contracts or whatever while at least 10 people waited to be seen to. How is this customer service? Another employee just taking names for her list which she could have seen to my issue immediately. Who is managing Telstras business. It is a joke! I will not bother returning unless I really have to. Oh yes Telstra holds the monopoly for phone providers so I will have to since my Phone,internet & mobile phones are with Telstra. I hope you look at this and revisit the way you approach your stores with your customer service.

Customer Service Ratings

Based on 123 votes.

2.9

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