Find the latest Telstra news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
If you're in the market for a new phone plan, perhaps with Australia's largest mobile network then it's time to check out the Telstra website where you can pick up their M plan with a $10 discount. The 'M' plan is available for $69 normally however ...
Telstra has launched the nation's first genuinely unlimited mobile data plan, stepping up the fierce contest over who gets to provide Australian consumers with mobile internet. At a whopping $199 a month, Telstra's new plan is way beyond most people's ...
A New Reality in Tech Support: AR Poised To Disrupt Field Service. By: Cynthia S. Artin 10/23/2018. The operational ... IoTEVOLUTIONWORLD. 35 Nutmeg Drive Suite 340, Trumbull, Connecticut 06611 USA; 800-243-6002, 203-852-6800;; 203-866-3326 ...
Australians lodged a record 158,016 complaints to the Telecommunications Industry Ombudsman last year, including 76,932 about Customer Service issues. “It's obvious there is need for improvement,” Australian Communications Consumer Action Network ...
Update: 1st Gen Pixel devices too. After enabling Rich Communication Services (RCS) on their network for selected Samsung Galaxy phones in October last year, Telstra has begun enabling RCS for Pixel 2 and Pixel 2 XL phones on their network over the ...
“Cheap Telstra plan” might sound like an oxymoron, but the raging data wars mean there's now plenty of ways to get Telstra coverage without breaking the bank. Telstra-powered MVNOs – and Telstra itself, actually – have had a whole spate of good value ...
CANBERRA, Australia (AP) — Telstra Corp., Australia's largest telecommunications company, announced on Wednesday that it will ax 8,000 jobs — one in four employees — over three years in a bid to save 1 billion Australian dollars ($740 million).
Telstra's boss insists Customer Service will not suffer in the face of 8000 jobs slashed from the telco giant. Telstra will axe one in four of its executive and middle management jobs and consolidate its back-office operations as it cuts 25 per cent of ...
Telstra is planning to deploy its 5G network in three tranches with “full commercial deployment” expected in FY20. CEO Andy Penn told the company's strategy day today that the telco intended to “lead” 5G, as it had with prior generations of mobile ...
A rising tide of competition is swamping Telstra -- and this time the Australian operator might just be out of its depth. On Monday, just two weeks after the Australian telco trimmed its earnings forecast, credit agency S&P cut its long-term rating ...
Fire investigators have ruled out a lightning strike as the cause of a blackened Telstra pit in regional NSW earlier this month that disrupted Triple Zero emergency calls. The NSW Rural Fire Services yesterday said it had completed its investigation of ...
The Federal Court of Australia has ruled that Telstra's advertisements for its unlimited data plans are misleading, granting Optus' request for injunctive relief to prevent Telstra's use of the ads. Judge Gleeson said the advertisement containing the ...
Telstra has blamed a hardware fault within the core of the 4G mobile network for a nationwide mobile and data outage today, but engineering experts say that the telco's systems lack the infrastructure needed to prevent such breakdowns. Telstra ...
Telstra customers across the country were unable to use the 3G and 4G services this morning after a nationwide network outage. It took more than three hours for the telco to get the networks return normal levels.
Telstra's network boss Mike Wright is unable to say what caused its 4G network to fall over, pointing to a longer than expected time taken to switch customers on to the 3G network, as the main reason for the latest service outage to hit Telstra's ...
There's been a lot of doom and gloom this week about the future of Australia's once-invincible national telco company Telstra, but experts say the titan's woes are actually good news for consumers. The New Daily spoke to a number of experts to get some ...
McNamara said that all organisations should avoid processes that “consistently ask your customers to provide data and information which is sensitive” to authenticate themselves, particularly for the purpose of Customer Service transactions. “Because ...
There's a bill number, and there's the regular sign-off from Fiona Hayes, Head of Customer Service and Contact Centres. But if you look a little closer, there are some significant discrepancies. First, there's no bill number; secondly, there are two ...
Telstra has taken Optus to the Victorian Supreme Court seeking an injunction to force Optus to take down a “best-in-test” advertising campaign. The advertisements in question spruik the results of a mobile network benchmark, known as the P3 connect ...
Telstra is seeking federal law changes to allow it to rate-limit or block internet traffic that it has “a high degree of confidence” is malicious. The plan is one of four pillars of a strategy Telstra is calling 'Cyber Secure Australia', which it ...
Telstra and Vodafone will both start selling smartphone plans with unlimited data for the first time, following from rival Optus' similar offer that ended last month. Telstra's mobile plan costs $69 per month on a 12-month plan and includes unlimited ...
Telstra is boosting its 'tough' range of devices with a mashup of the more classic candybar style phone powered by the modern Android OS, which is also tough and ready for the rough and tumble of everyday life. The Telstra Tough Max 5 – boy, that's a ...
There's a couple of catches, however: the deal is only available to new customers, you can only get support and Customer Service online, and you don't get any international inclusions. As with most Telstra mobile customers, you'll get data-free access ...
If you don't, get in touch with Telstra's customer support to find out what's going on. What can you do with all this new-found upload speed? Backing up your photos to the cloud is a great idea, and if you're storing lots of valuable content locally (e ...
Pennytel has been around in Australia for many years, and today exists as a mobile provider offering affordable plans on Telstra's network. They're making a pitch for new customers with full page advertisements in regional papers at the moment ...
“Currently, that really is our first step to automating the network for Telstra.” It was also important for Telstra to improve Customer Service through its digitisation and automation programme which was a US$1billion investment to help reduce manual ...
Well, that's what I was told, but given that I have been a good customer (presumably because I pay on time or even a few days early each month and have not had issues with my plan that have required any kind of technical support), I was offered an ...
Telstra has announced that visitors and locals on the Gold Coast will be able to get access to their 5G network, with the backhaul infrastructure allowing customers to be some of the first in the world to try the technology. The 5G hot spots will be ...
Telstra is facing fines of $10 million and refunds to customers who lost money to third party content services that were charged to telephony bills. The telco has also been forced to disable “premium direct billing” for content services. The decision ...
Telstra and Samsung both love Android's current favourite flagship, the Galaxy S9 and S9+, and they have every reason to. Now they have even more reasons, one thousand of them. At MWC this year Telstra broke a record by demonstrating that they could ...
The new controller would also need to be able to measure end-to-end latency on every flow in the network, so Telstra could stay within Customer Service level agreements (SLAs). “If we get outside of an SLA we want to be able to go back and offer - or ...
With the growth of artificial intelligence and IoT, and as service providers gear up for 5G deployments, the telecom industry is increasingly looking to network automation to not only identify cost-savings but to transform legacy architecture and ...
Undoubtedly Telstra have the best mobile coverage of any carrier in rural and regional areas but that coverage is useless if the phone is not up to scratch with it's reception. To combat this Telstra thoroughly test all of their phones before deciding ...
Telstra has been inundated with customer backlash over its recently launched virtual assistant chatbot, which has been slammed as 'stupid, offensive and the worst idea in the history of customer support'. The telecommunications giant launched virtual ...
Plan includes 30GB (12GB + 18GB bonus), unlimited national calls and text to standard Australian numbers, plus unlimited international calls and text to standard numbers in Bangladesh, Canada, China, Hong Kong, India, Lebanon, Malaysia, New Zealand ...
Mobile World Congress is very much a show focused on the future of mobile hardware and the mobile networks they run on. The big development staring the industry is the upcoming launch of their 5G network. At Mobile World Congress, Telstra has ...
Since 9NEWS revealed the story of Andrew Dwight and his battle with Telstra over 10 mobile phones that were added to his account without his knowledge, more claims of identity theft at the Telco have surfaced. Graeme Robinson is a pensioner from the ...
I think Customer Service is something they're really lacking. “If I ran my business the way Telstra did, I would have been broke a long time ago." He claims Telstra still wanted the money, saying they would fix the problem later. The company promised ...
Last year AFL lovers got a not-so-pleasant surprise when they realised that the app they used to stream games no longer worked on devices bigger than 7 inches. This was in contrast to the advertising of the app earlier in the year that showed it ...
With outputs like Customer Service bots, he said, there's been a 30 per cent reduction in call centre volumes. The carrier's in the throes of moving all of its CRM systems onto one cloud-based platform, letting it get rid of five legacy systems (send ...
Telstra said it will recognize an impairment charge as it writes down its investment in Ooyala, the struggling online video firm that the Australia-based company acquired in 2014. Telstra, in an announcement to the Australian Securities Exchange on ...
One of the major challenges for NBN Co in establishing itself as an enterprise player, however, will be its ability to offer connectivity and Customer Service levels that such users expect. It has already said it plans to prioritise enterprise over ...
Telstra has today announced the opening of a new 5G Innovation centre at the Southport Exchange on the Gold Coast where they say they will test 'next generation mobile technologies in Australian conditions'. The $60 million investment by Telstra in the ...
Complaints lodged against major telco providers including Telstra, Optus and Vodafone increased to 8.7 complaints per 10,000 services in the final quarter of 2017, up 35 percent from the same period in 2016. Recent data from the Telecommunication ...
After leaking back in October, Telstra has today officially unveiled the Telstra Tough Max 2, a ruggedised phone that includes their much vaunted 'Blue Tick' certification and enough protection to run it through a full days work no matter what your ...
It consolidates information such as customer address, network performance, and type of NBN connection, amongst other data, into one central interface for Customer Service staff. This required an architectural rebuild of the assurance process, Telstra ...
New projects can also get to market quickly with assistance from our network of customer support centers and distributors available in the same time zone with local presence in a number of metropolitan areas in Australia." The ME910C1-AU module is a ...
Seamless, 'frictionless' Customer Service journeys are now the gold standard, and businesses are targeting the human touch as a critical source of inefficiencies and friction. The question companies face now is: How can we redesign a business process ...
Telstra's Customer Service was improved when police got involved. A Sydney Telstra store had called cops on an irate customer who has had enough with the telco's inaction to his problems. However, instead of taking the customer out of the store, the ...
The federal government will ditch the national universal service obligation (USO) for voice-based telecommunications services after the NBN rollout is complete in 2020 in favour of a market-based arrangement. It today published its response to a June ...
