Find the latest Telstra news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
It seems that Telstra added a new Signature series phone to their lineup with the Signature 2 showing on their website. This is the third Signature branded phone that Telstra has launched since they launched the Signature Premium back in April last year.
“Technicolor's Wireless Doctor service delivers a much-needed service to network service providers, so they can, in turn, deliver a much better Wi-Fi service as an increasingly important part of their broadband service offering to subscribers,” said ...
As of Friday afternoon, Belong's Facebook page had attracted more than 230 comments about the billing fiasco. A Customer Service representative at ANZ Bank, meanwhile, said she had personally taken almost a dozen calls from people billed incorrectly ...
'Worst Customer Service ever'. Customers also expressed anger at the difficulty in getting hold of the company, saying its online chat system was not working and its phone line seemed to be down. Many who did get through said they had been on hold for ...
Hi. From 3 December 2017, you'll no longer be able to make purchases in Google Play using your pre-paid account. You'll still be able to purchase Google Play content using alternative payment methods, however the current arrangement where a ...
The platform's uses include sales, debt collection and Customer Service. A Telstra spokesperson told CRN: "For the next phase of the company's development, Aura Capital will bring a wide range of experience and allow it to continue to grow and expand ...
... the average bandwidth needed by business customers will rise above 100 Mbps. Exetel chief executive Richard Purdy said: “Having grown four-fold in as many years our corporate business is at an inflexion point, driven by the inexorable growth in ...
"PhoneWords make advertising memorable and are a suitable marketing tool for all sizes of businesses. Like a great domain name, PhoneWords are only available once and are extremely inexpensive relative to other mainstream marketing tools. "1300 ...
Telstra's new Telstra TV 2 is a worthy update to its original Roku-powered streaming media box. The system has grown up, matured and is ready to take its place is your AV setup – if you're willing to work with a couple of peculiarities. Streaming video ...
While the Vodafone Customer Service was great, unfortunately coverage inside my apartment, gym and local supermarket was very weak. So I visited my local JB Hi-Fi store and signed up for this deal after which it took half an hour for my new Telstra SIM ...
It's Pixel 2 day! Today is the day that Telstra and JB Hifi are allowed to sell the Pixel 2 handsets and it looks like you get a bundle if you buy at retail. Whereas Google is asking customers purchasing a Pixel 2 from the Google Store to claim a ...
The Australian government estimates the cybercrime hit to the Australian economy at a conservative $1 billion a year. So it instructed cyber spies at the Australian Signals Directorate to offensively hack organised crime attacking Australians ...
Telstra today launched the second generation of its Roku-based Telstra TV system at an event in Sydney. The new 4K streaming device supports free-to-air TV, subscription TV and on-demand streaming and will go on sale October 31 to Telstra Broadband ...
It's been hotly anticipated and the day is finally here, after going live on the Google Store and at JB HiFi, Telstra has this morning opened up pre-orders for the Pixel 2 and Pixel 2 XL on contract. The Pixel 2/Pixel 2 XL will be available for both ...
Dublin-based Cubic Telecom, which connects cars and computers to mobile networks, has signed a memorandum of understanding with Australia's Telstra Wholesale. Cubic's partnership with Telstra will enable in-car access to a suite of infotainment apps ...
Man records abuse from a Telstra Customer Service representative. 'Can you even spell? Put your a** on your face!' Extraordinary abuse from a Telstra Customer Service representative to an Australian customer. Punch-up breaks out after commuter airs.
... told to 'put his a** on his face' during an expletive laden rant at the hands of one of the telco giant's call centre operators. In footage of the call uploaded online, Phill, a customer with the phone carrier, is left shocked as he's mimicked and ...
Telstra has this morning announced that they will again be the exclusive Australian launch partner for the Google Pixel 2 and Pixel 2 XL, with pre-orders for the handsets opening on October 20th. The two handsets will be available in an exclusive telco ...
Telstra has warned it could take “some time” to completely reconnect up to 4000 services cut off by vandals at a south-east Perth exchange building. The telco said in a statement provided to iTnews that the disruption to services “in the Gosnells area ...
Telstra has promoted its Customer Service management director to global chief information security officer following an almost year-long search for the right candidate. The telco has been without a CISO since Mike Burgess departed after four years in ...
Like it or not, the big news in tech today is the Apple launch and of particular interest is the new line of Apple Watch which uses embedded SIM card technology. Telstra has announced today that they will be supporting e-SIM with their One Number plan.
While Telstra's social media Customer Service agents are busily responding to complaints, the telco has not officially addressed the technical issues online. “We have had a few other customers come through regarding 4G in NSW. We will investigate ...
While Telstra's social media Customer Service agents are busily responding to complaints, the telco has not officially addressed the technical issues online. “Some customers in New South Wales may be experiencing an issue connecting to their Broadband ...
Despite its many flaws - a reputation for poor Customer Service chief among them - the one thing Telstra always had going for it was engineering prowess. That's why the company has dominated Australia's mobile market in the era of the iPhone. Its ...
Foxtel and Fox Sports Australia are set to be combined into a new premium pay-TV sports and entertainment company Down Under, a move designed to pave the way for an eventual IPO. Parent companies Telstra and News Corp. announced the merger ...
Given the accelerating, structural and differing impacts of the rollout of the national broadband network on Telstra it was inevitable that it would have to make some quite substantial changes to its business, its balance sheet and its dividend policy ...
MELBOURNE, Australia--Telstra Corp. (TLS.AU) plans to scale back the dividend payouts that have been a draw for investors to Australia's biggest telecommunications company and said it is moving to lock-in recurring payments from the country's ...
“Despite the overall importance placed on cheaper packages, 'Customer Service' and 'the need for larger data allowance' grow in importance as reasons for choosing a carrier within the pre-paid market, with Optus over-indexing on 'Customer Service' as a ...
cjaz, Sydney, Australia, 6 days ago. We have been sold a dud system. Arthur doesn't know what Martha is doing when you ring with a problem the overseas people talk down to you and you always need to talk to different people in different sections. In ...
53. 'Arrogant' cyclist caught running through multiple red lights. Picture: Drivers for registration · 'Arrogant' cyclist slammed for running red lights in Perth: ... 48. Girl drops phone onto her lip. Source: Bec Bell/ Instagram. Phone repairs ...
... you unlimited national Calls, texts and MMS, 12 GB of data and unlimited calls and texts to standard international numbers for 10 countries listed countries: China, India, UK, New Zealand, Hong Kong, Malaysia, Singapore, South Korea, USA and Canada.
Sign up process and Customer Service. So, I walked into a Telstra store on Saturday afternoon, just as a regular member of the public, and signed up. I was signed up in just a few minutes, and the process was totally effortless. I'm still waiting for ...
Telstra and Dodo customers are giving the telcos a bad rap in a CHOICE survey that found 62 per cent of Australians are experiencing slow speeds, disconnection and drop-out issues with their internet. More than 2,000 people were surveyed about their ...
Telstra (70) and Dodo (69) came in below par. "For Telstra, value for money (66), customer support (69) and technical support (69) dragged its score down," CHOICE said. "For Dodo, connection speed (67), having a reliable connection (69), customer ...
Emails to both Fiona Hayes, the head of Customer Service at Telstra, and Robyn Denholm, the telco's chief operating officer, initially went unanswered. Denholm finally wrote back on Friday, asking for time until 27 June to provide an answer on how the ...
A furious Telstra customer has complained to the telcommunications company after waiting four months for his NBN internet bundle to be switched on – only to be asked if he has tried switching the modem on. The man was also repeatedly asked to call the ...
I also tell the tech support person that Telstra managers should listen to my call as I get very, very annoyed at this ridiculous turn of events, and to feel free to broadcast it across Australia, as I engage in a bit of incredulous yelling that ...
“We will move a customer to a lower speed tier if the customer's service does not attain upload and download speeds within the range associated with the speed boost the customer is on,” he said. The spokesman would not confirm how many customers had ...
For an extra dollar per day you can add unlimited standard calls to one of ten popular international calling destinations, including Canada, China, Hong Kong, India, Malaysia, New Zealand, Singapore, South Korea, the UK or the USA. That charge is ...
I was a Telstra customer until I could no longer stomach their approach to Customer Service. I thought things might have changed ..... Fttn and hfc cost 50% more run. Verizon in the USA have stated they have save 60% on that cost by changing from fttn ...
NewswireToday - /newswire/ - Armonk, NY, United States, 2017/04/19 - IBM announced that Telstra has selected IBM Aspera to deliver simple, fast and secure media file transfer capability for Telstra Global Media Network (GMN) over the internet powered ...
Budde said that Customer Service was another factor that the company would be competing as it was the weak point for the telecommunications company in the country. He added that he was expecting that Telstra would be hurt by the fourth player but it ...
Hardly surprising. Seems however that the quality of the apologist argument is about as good as Telstra Customer Service. FlagShare .... Chevron chief executive John Watson talks during an interview in New York, USA 29 Nov Bradley Olson. Chevron CEO ...
There are approximately 2.2 million Foxtel customers and I am just one of those customers, but if my experience installing a new Foxtel iQ3 box is anything to go by, god help those poor sods who don't have the power of the pen to reveal just how ...
Telstra has put a new wrinkle on Australia's simmering data retention debate by suggesting that it charges for access to retained telecommunications sought by civil litigants. The suggestion is found in Telstra's submission to the government inquiry ...
How StorageCraft allows IntegrateIT to give REAL Customer Service · How StorageCraft allows IntegrateIT to give REAL Customer Service ... Especially, when I read a blog on USA Today... iTWire - Switch to encrypted email if you value privacy · 36 ...
VeloCloud added another Tier 1 customer to its roster this week when Telstra announced it was adding the vendor to its SD-WAN technology suite available to enterprise customers in China. And as an added bonus for VeloCloud, Telstra Ventures also ...
Australia's Telstra, EMEA operator Orange, Europe's Telefonica, the Netherlands' KPN, Canada's TELUS and the USA's Verizon and AT&T are all also supporting global deployment of the standard. The operators are working to ensure that LTE-M supports ...
“We updated our funding model in November to an uncapped SAFE note (simple agreement for future equity), made popular in the USA, which means we no longer take a fixed amount of any company, and instead follow the market value.” The eight ...
Hong Kong collage-Feat-201701270924 Senior lawyers from companies including Colgate-Palmolive, Telstra and BT will set the agenda at the sixth annual Corporate Counsel Forum Hong Kong later this month, with subjects including milennials, disruptors ...
