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Been good customer for going on 3yrs, always paid bill on time, never a late payment.
Went in to upgrade my plan to unlimited texting and the next month I got a bill for $300, went in to see what the deal was, they made an error- they put me on some national plan instead of unlimited texting, but I still had to pay the bill I made, after getting no where I told them I could pay part today and the rest on pay day they said ok they took my money of course. Then on the 6th they cut phone off, I talked to head of US cellular and they told me there was nothing in the computer about me being ok'ed to make payments and if the employees dont enter it in the computer than that is all they have to go by,, I told them to check survalance cameras they would be able to see me pointing to the unlimited texting that I orginally wanted that made this bill in the first place, , but I was once again pretty much told I was liar, that all employees are supposed to keep computers up to date on these things and if I made a payment now they could help me, , but if I wouldn't make a payment they had nothing further to say to me,, I tried to explain to them I could show them who I talked to I could go down to the local store in Moberly, MO, , and talk to the person who said payment was ok, , but the US head cranky lady told me it was too late, , nothing they would and no one can do anything for me until I pay the bill off!! So this is how they treat their loyal customers, been good paid all my bills on time, and when their employees screw up they dont care they are just after your money, and now charging me out the butt because of the employee mistake, , do not recomend US cellular, , I have found out that I can get a pre paid with unlimited texting for a quarter of what my bill is usually at US cellular, , have seen many comments and apparently this happens a lot, , they screw you on your bill but won't fix their mistakes and expect you to pay for it, ,


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