US Cellular customer service

Please find US Cellular customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the US Cellular listing at any time if you have new information.

Customer Care

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  • Hours of Operation:
    • 6am-11pm CST
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User Reviews

Posted by Anonymous


I valled 5 months to report victimn of theft and stolen phones. Three weeks ago my 15 yr old son gets a wrird number called to him. I call back. Ralph from us cell went over my acct. Difmd not know why he got the call through to the minor and said everything was from my account. Next day I'm in the ambulance going to hospital and I phones are shut off 1 friends outside waiting for me to pick him up the other ones stuck at work with the car that wont start and I'm at the hospital having a cat scan and we're trying to get ahold of him and numbers on my phone that does not work. I finally was able to get ahold of US Cellular and they say I have a 1300 dollar phone bill so when I bring up all my notes before I talk to you nothing is listed in my account record. And I also asked how come the girls and ask for my tennis upskirt number and she said because we're not allowed to ask you that that's why you answer when you first sign in or call that's weird because everytime I call they always ask me for my security number or my parents are not supposed to long story the hold is no I never knew not to my account every time I called when I spoke with Rob today before you never told me I wouldn't mind but that might have been perfect ending and they cancelled my phone won't give me my phone numbers and the 3d galaxy we just bought are being sold hostage by US Cellular and I cannot sell them the pay off my bills. Maybe if your cellular got their crap together with their billing department we want to be stuck in this situation and also is there every time does with my phonealso is there a reason to be accountable for not know the accrued when customers call in things like this one be happy you would think I would have gotten some sort of correspondence call something nothing. Shame on you US Cellular no wonder why you're losing so many customers!!

Posted by Anonymous


Us cellular double billed me and refused to take my payment arrangement. I spent12 consecutive hours on the phone going from one rude incapable representative to the next. I now have a new phone carrier. Ridiculous!!!

Posted by Anonymous


I have been on hold for over2 half hours waiting to talk to them about my bill. I will no longer be with us cellular by the time i talk to them. Verizon wireless here i come.

Posted by Anonymous


Been having billing issues last couple of months .first time on hold for 73 minutes was told my bill would be evaluated,I think just to pasify now been on hold for 39 minutes, maybe I should be the one sending bill for my time.This is why they make u sign a contract so u can't get away from their B.S. 45 minutes now! No wonder people go postal,can't wait for contract to end!

Posted by Anonymous


I am being double charged for my bill. I made my payment and have proof. The agent in our local town was very rude as he is every month when I go in to pay my bill-very bad customer service! This happened when your system crashed.That was not my fault and I would just like to know what happened to my money!!!!

Customer Service Ratings

Based on 213 votes.

3.0

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Corporate Office

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US Cellular customer service news

US Cellular Bumps Shared Data Plan Caps

They used to be cheaper, they used to have one and done contracts with subsidized phone upgrades and extra perks like contacts backup, battery swaps for free, and excellent customer service. All of those things are gone under new CEO Kenneth Meyers.


US Cellular to fire up LTE at more than 1200 sites in 2014

U.S. Cellular customers get more compared to other wireless carriers, including a rewards program that recognizes loyalty, great customer service and a network that covers you wherever you want to go. For more information about the 4G LTE experience, ...


U.S. Cellular - United States Cellular Corporation: U.S. Cellular Partners ...

"It's easy to take your mobile phone - and all that it does for you - for granted when you are covered by U.S. Cellular," said Jay Ellison, executive vice president of sales and customer service for U.S. Cellular. "Our customers love their network and ...

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