Posted by Anonymous
I valled 5 months to report victimn of theft and stolen phones. Three weeks ago my 15 yr old son gets a wrird number called to him. I call back. Ralph from us cell went over my acct. Difmd not know why he got the call through to the minor and said everything was from my account. Next day I'm in the ambulance going to hospital and I phones are shut off 1 friends outside waiting for me to pick him up the other ones stuck at work with the car that wont start and I'm at the hospital having a cat scan and we're trying to get ahold of him and numbers on my phone that does not work. I finally was able to get ahold of US Cellular and they say I have a 1300 dollar phone bill so when I bring up all my notes before I talk to you nothing is listed in my account record. And I also asked how come the girls and ask for my tennis upskirt number and she said because we're not allowed to ask you that that's why you answer when you first sign in or call that's weird because everytime I call they always ask me for my security number or my parents are not supposed to long story the hold is no I never knew not to my account every time I called when I spoke with Rob today before you never told me I wouldn't mind but that might have been perfect ending and they cancelled my phone won't give me my phone numbers and the 3d galaxy we just bought are being sold hostage by US Cellular and I cannot sell them the pay off my bills. Maybe if your cellular got their crap together with their billing department we want to be stuck in this situation and also is there every time does with my phonealso is there a reason to be accountable for not know the accrued when customers call in things like this one be happy you would think I would have gotten some sort of correspondence call something nothing. Shame on you US Cellular no wonder why you're losing so many customers!!