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Thank you for taking the time to bring this review to our attention.

When I first contacted you (two months ago) about this the Customer Svc Rep said that you would “first” send me a new card of the “exact” same type/size and then I could send you back this faulty card. The card has to be the same type and size to ensure it fits into my computer. I only have one computer; if I send you this card I won’t be able to use my PC. After waiting “two months” I think the least you can do is send me my replacement card “first” and then I will send back the bad card. I would like to discuss this with you. Thanks for all you assistance.



Carmen




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From: US Technical Support [mailto:[email protected]]
Sent: Thursday, March 10, 2011 8:36 AM
Subject: RMA number







Dear Customer,

RMA # : U1007667 has been issued for Ticket ID. QQJ-772980

Please print out the following attachment, fill out the information and place securely on the packaging.

Please ship the package to:

RMA Department
26575 W Commerce Dr,
Unit 510
Volo, IL, 60073

Your RMA is valid for 30 days from today’s date. Please verify that your Name, Return Address and Phone Number are listed correctly.


Thank you for contacting Galaxy Technical Support





From: Carmen Sent: Thursday, March 10, 2011 12:27 AM
To: 'US Technical Support'
Subject: RE: TICKET ID: QQJ-772980



Thanks for getting back to me on this. I have been waiting a month and a half and haven’t heard anything yet. I have been having to put up with this loud noise from the Galaxy card fan in my computer the whole time.






--------------------------------------------------------------------------------

From: US Technical Support [mailto:[email protected]]
Sent: Wednesday, March 09, 2011 10:15 AM
To: 'Carmen'
Subject: RE: TICKET ID: QQJ-772980



Will check with the RMA dept and get back to you with their response.



From: Carmen Sent: Wednesday, March 09, 2011 10:09 PM
To: 'US Technical Support'
Subject: RE: TICKET ID: QQJ-772980



I haven’t heard anything back yet on this. What is the status?



Thanks,

Carmen Cesario……




--------------------------------------------------------------------------------

From: US Technical Support [mailto:[email protected]]
Sent: Friday, January 21, 2011 10:25 PM
To: Subject: TICKET ID: QQJ-772980



Dear Customer,



Good day to you.

Thank you very much for your inquiry. Here is your Ticket ID for your reference, Ticket ID. QQJ-772980.

Rest assured that your case has been marked on our system and has been forwarded to our RMA team for approval.



Warm regards,



Galaxy Technical Support













From: Carmen
Sent: Saturday, January 22, 2011 2:16 AM
To: 'US Technical Support'
Subject: RE: Galaxy 200 Series PCI Express 2.0 Graphics Card (GT 220 1GB DDR2 128 Bit) (Carmen Cesario)

Here is the info you requested and I also enclosed a scan of the receipt.
Thanks….





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From: US Technical Support [mailto:[email protected]]
Sent: Thursday, January 20, 2011 1:43 PM
To: 'Carmen'
Subject: RE: Galaxy 200 Series PCI Express 2.0 Graphics Card









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